Notification translation

[Mussie]

Hi Guys,

Do you know if there is a simple way of translating notifications in ServiceNow. Basically, what I am after is I will have several notifications in different languages and the system will pick the right notification based on the user's language setting much like other translations. I noticed that there is no language field on the notification table and was wondering how best to tackle this?

Mussie

[Harish KM]

This shud help

https://community.servicenow.com/community?id=community_question&sys_id=0ce7472ddb1cdbc01dcaf3231f961918

[Ashutosh Munot1]

HI,

As per my knowledge, we have to create notification for each language and based on user profile language you have to trigger that notification.

Condition for notification should be like language is french or language is English.

Thanks,
Ashutosh Munot

[Mussie]

Hi Ashutosh,

Can you provide me more details on how to write that?

Mussie

[Ashutosh Munot1]

HI,

Body and subject of email you have to take it or do translation from google may be.

Rest we can give condition in condition builder in email.

Example, if it is incident table then use below:

caller.language is french then french this french email will go.

Second example:

caller.language is english or caller.language is system(english) send English notification

Thanks,

Ashutosh