Cache issues

Geeky · ‎06-18-2018

Users are facing issues while accessing the records on our instance. They are getting a message "Number of rows removed from this list by Security constraints:"

When they are clearing the browser cache and try again, it is working.

I tried clearing servicenow cache but it did not work. Issue started occurring since the servicenow applied patch on our instance Jakarta Patch 8

Geeky · ‎06-20-2018

We have two nodes for our Prod instance, one is X and other is Y.

When I flushed the cache from the servicenow URL, it was flushing the cache only on X and Y wasn't even getting flushed.

Support Agent tried to flush the cache by logging into the Y node directly but that did not help. They had to restart the node and flush the cache again after restart to fix the issue.

That is why when a user was redirected to node X everything was working fine and when he gets redirected to Y, user was facing issues. It was happening intermittently because users were redirected to X sometimes and Y sometimes.

View solution in original post

Ashutosh Munot1 · ‎06-18-2018

HI,

Where are they seeing this isse. Table name?

Thanks,
Ashutosh

Geeky · ‎06-18-2018

Security Incident (sn_si_incident)

Ashutosh Munot1 · ‎06-18-2018

Hi,

This is a scope application and this message is due to ACL which you are not passing.

So please debug acl on this form and see which acl is failing.

Thanks,
Ashutosh

Geeky · ‎06-18-2018

Users are having access to this table and were and are able to access the records in this table.

Intermittently issue is occurring which is preventing the user from accessing the records. When they are clearing the browser cache, its working again.

I don't think it is an ACL issue.