I have a requirement where based on 2 variables in the same catalog item, it would set a value into a 3rd variable. This needs to be able to update as the values on the 1st 2 variables change. The 3rd variable has 2 values that can be set into it. ...
We have appointment booking set up where we have 3 hours of time slots a day our customers can go in and request an appointment. Is there a quick and easy way to block off time? Let's say it's Monday and we know on Friday we have a company meeting fo...
Hi experts, As per the Tokyo release, there is a new step introduced in flow designer- Zip step, that enables zipping of files in a zip folder. Can someone please tell what type of integration hub subscription is required to have the ZIP step in flow...
Hi Everyone,I have 2 different catalog items in service now that I need to have created in one request. Is that possible in flow designer? The 2nd catalog item is not going to always get generated and is based on the answer to a variable in the 1st r...
Please help debugging below message for ACL. This message shows up when ACL Debugger is turned ON. IAccess Handler{} return=false
I am seeing this pop up when i login to tokyo instance but I need to know from where this modal is running, and also the content of this modal as I want to change the content of the pop-up
Good afternoon. Are there any ServiceNow best practices on deleting RITM/INC records? These type of tickets have a lot of relationships with other tables so we want to make sure that there won't be any issues in our instances. Thank you!
I just implemented Azure user provisioning and noticed that there is no samAccountName listed in available fields that can be synced. I notice that there is an On-premises SAM account name field in our user accounts, but that is the only reference in...
what can be the interview questions on both Inbound and outbound email Integrations?
Good Afternoon, I am working to try and solve 2 asks from users regarding VTB's 1. Our teams use the Agile Development > Agile Board > Task Board to show tasks associated to stories. This shows all tasks for a sprint with Stories as the Swim lanes. T...
Hi, I have created an email notification and it should be sent when new record is inserted in table relocation. When a new record is created, email notification is not getting sent and remains at outbox. Would appreciate your help on this. Regar...
hello teams, i need some help to retrieve values of my MRVS from scripted activity,the goal is to prepare a Json files to upload into the RITM,export files to RITM is OK, export simple variable is ok, but i can't retrieve my mrvs info by IO or name,m...
Good day SN Community: I need to allow users from outside our company to open tickets and communicate via email. I have the guest account enabled and tickets are being generated with GUEST as the caller. I would like to automate the automatic user cr...
Most of the end users in my organization are at remote sites with slow and unreliable internet. Because of this, most of the end user interaction with agents occurs via email. Often, users will email a screenshot with an error or question and agent...
Hi, we have several reports of standard changes that are closed still show up in the list view as Active = true.i checked the business rule "mark_closed" n the Change table this is active & runs when State is one of Closed/cancelled, and it sets Scti...
