Some CI's names are being populated incorrectly when created or updated through discovery
Hi team, Some CI's names are being populated incorrectly when created or updated through discovery. Thanks in AdvanceNikita Gupta
Forum Posts
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Hello I am new to the UI Builder and want to configure a workspace similar to the CMDB workspace: In my workspace I already added resizable panes and configured the list menu. Clicking on the different list's names displays the desired lists and the...
Resolved! How to close g_modal window in which I have a record producer; I need to close this g_modal window onsubmit of Record producer.
For a Custom scoped application, inside agent workspace via a UI action, i display a g_modal.showframe function onClick(g_form) { var premiseId = g_form.getUniqueValue();var rpId = 'rpid';g_modal.showFrame({ url: 'sp?id=sc_cat_item&sys_id=' + rpId + ...
Resolved! UI builder - Orders in Sub-page
Hello,I have created a page with sub-pages (viewport).How can I manage pages in right order?? I have entered numbers in "Order" on "Sub-page Overview". My expectation is to show the page with order no. 10 first. Thanks,
Sharepoint spoke set up -
Dear All, After setting up microsoft sharepoint online spoke, I'm able to generate OAuth token but as soon as I try to test an flow action execution it fails with 'Invalid Authorization Token' Status code 401. Did anyone face similar issue and were a...
Integration of five9 and servicenow
Hi team, can I know how the five9 can be integrated with servicenow? Saw that it is feasible by installing 'five9 cloud contact centre' from applications. But no reference guide on how to do the integration or how it works are not given. Thanks & reg...
Resolved! How to removed CMDB Workspace option from banner?
Is there a way to remove the option for "CMDB Workspace" in the banner? Currently testing the new San Diego release in sub-prod instances and was wondering if there was a way to remove this.
New Azure User detail notification not sending
Hi All, (preface, this was all setup before I joined the company) Previously whenever a new user was onboarded by HR, once their Windows login details were created, it would automatically send an email with there username/password to their hiring m...
Resolved! How to translate the date (parsed from the email body) into acceptable format
Hello Community I am trying to create an automated standard change record using inbound email content via Flow Designer. 1- I set my trigger as Inbound email and also set the relevant conditions.2- For the action part, I selected Create Record (Crea...
UI policy to clear question values
Hi, I have to configure a survey with some questions depending on the response to other questions. I leveraged "Depends on" functionality, but we wanted to clear the questions if the user is selecting one option and then changing to other option
Replying to emails
Hi, I want to send reply to emails .The email should go as a reply to the mail that they have sent and not as a new mail. Is it possible to implement in servicenow?
Resolved! How to display knowledge articles past their valid to date in search results in service portal
My customer is implementing end user self service knowledge and offering it through the current IT self service portal. We have a process to review knowledge articles nearing and/or past their valid to date but they DO NOT want the article to disappe...
UI actions and Policy
I want to create a new Ui action on the incident formWhen I click on it, the Incident state should be set back as "New" (New means the state) This UI action will only be available when the state is not "New"I HAVE TRIED CREATING A NEW UI ACTION FR...
How to localization task request translation under the related links translation tab
Hi ,A knowledge article is created for product knowledge template , when we try to request translations from the view then the Localization tasks are created.But when we try to create a Knowledge article with same template then if we request for "Req...
select Imported incidents in the Report designer
I want to create the following report -Name: "Imported Incidents" | Bar Report to the Incident table, that will show all the Active Incidents grouped by Assigned group. However this incidents need to be the ones imported I have created the reports. ...
