On change client script for reference variables

[Ankita Gupte]

Hello Experts,

I need you help on below:

I have two reference variables which are list collector (i.e. it will select multiple values)

1. Country

2. Location

So whenever country A is selected then Location under country A must be visible

If country B is selected then country under B must be visible.

This variables are created under multi row variable.

Please help with onchange client script or if there is any other way to achieve it.

[Saurav11]

Hello,

Assuming the country name is correct for field and variable use it as below:-

javascript:'u_crm_salesforce=true^country='+current.variables.country.getDisplayValue();

Please see the screenshot below:-

Please mark my answer as correct based on Impact

[Ankita Gupte]

Hope you are using list collector variable since I have this format

Also now properties list is appearing only for first selection of country. If I select country B then no location under country B is visible.

[Ankita Gupte]

It working fine with below Ref qualifier javascript:'u_crm_salesforce=true^countryIN'+current.variables.var_country.getDisplayValue();

Thank You for guiding. It was really helpful.

[kamlesh kjmar]

Hi @Ankita Gupte ,

It is not possible through client script, you will have to use reference qualifier for this. Use the below link, it will help you achieve your requirement:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746780

Regards,

Kamlesh