Order Guide with a Workflow

[Shay Faingold]

Hi,

I want to create an on-board process using the Order guide, but I want to add a workflow for a 1st task which will then trigger all the other relevant items in the order guide.

The reason I want this to happen is that we need a first task to create the user in the AD, and only then, I want the other RITM to be fired (e.g, Laptop, Mobile device, etc...).

so to make things easy, here is an example of the process:

the line manager fill the order guide form, asking for all relevant equipment: Laptop and Mobile device.

The first task, goes out to Help desk, to create the user.

Once they closed the task that related to them, I want it to trigger the other items from the Order guide.

(so the items will be associated with the correct user in ServiceNow)

I already tried to solve it with a regular Request and request items, and build the relevant workflow behind it to fire the other items and the other workflows, but i'm struggling to pass the variables over, so the Order guide does help with that, but Its just missing the part of a workflow and setting the right order of things.

Thank you for your help,

Shay

[Sanjeev Kumar1]

Hi,

you need to create multiple workflow.

e.g In my case I have one item.

I have created two workflow

1. one for sc_request table with condition [ Order Guide   is ] main workflow for order guide

2.   Second on sc_req_item   workflow for items

once task in main workflow completed system will call workflow on item

Thanks,

Sanjeev Kumar

[Shay Faingold]

Thank you Sanjeev,

I tried doing that with one workflow already (on the sc_req_item):

and if you just look at the Check if Desktop (which just check if the request have a request for a Desktop or not) is initiate a script which create the workflow of that Item:

(I haven`t done the same for the rest as I preferred to check it before copy it to the others).

but my issue is around the current.variables - I need to pass some information to the the other items, like: location, company name, cost center, etc... which already exist in the main request, but I wasn`t able to move it forward... so how would you suggest to move on with this?

Thank you,

Shay

[Simon Rudd]

Hi Shay,

Did you ever get to a resolution on this. I am currently coming across exactly the same thing!

Cheers

Simon

[Shay Faingold]

HI Simon,

I'm afraid that I dont have good news on that.

What I did is the other way around (created a request, initiate a workflow and fire an order guide from that workflow passing the variables to the prder guide)

If you want, will be happy to share what I did.

Thank you,

Shay