Order Guide with a Workflow

[Shay Faingold]

Hi,

I want to create an on-board process using the Order guide, but I want to add a workflow for a 1st task which will then trigger all the other relevant items in the order guide.

The reason I want this to happen is that we need a first task to create the user in the AD, and only then, I want the other RITM to be fired (e.g, Laptop, Mobile device, etc...).

so to make things easy, here is an example of the process:

the line manager fill the order guide form, asking for all relevant equipment: Laptop and Mobile device.

The first task, goes out to Help desk, to create the user.

Once they closed the task that related to them, I want it to trigger the other items from the Order guide.

(so the items will be associated with the correct user in ServiceNow)

I already tried to solve it with a regular Request and request items, and build the relevant workflow behind it to fire the other items and the other workflows, but i'm struggling to pass the variables over, so the Order guide does help with that, but Its just missing the part of a workflow and setting the right order of things.

Thank you for your help,

Shay

[ajitmundhekar]

Why don't you let the Order guide create all RITMs during submission & keep the RITMs orphan. Just don't assign this RITM to any group except the AD one. And once AD account is created, you can configure BR to update Assignment Group on remaining RITM records which you want to be fulfilled only after AD creation.

Thanks,

Ajit M