PDI won't wake after a good 90 minutes of attempting

[danielgeorg]

Hello,

the PDI that worked just fine yesterday now refuses to wake from hibernation. I would like to access the data I have been testing again, and it will not let me.

I have been trying to give it some time to wake; however, after a few minutes it will inform me of its failure. I tried pressing the record button but it does nothing whatsoever. I tried launching it both from the main website as well as the drop-down from my user profile. Both result in eventual failure.

I would appreciate any and all help. Thank you!

[Dr Atul G- LNG]

Hi @danielgeorg 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[GopikaP · Accepted solution]

Hi @danielgeorg , I experienced the same issue yesterday. But, this morning, I received an email confirming that the PDI was available again. Since we don’t have any support for PDI, waiting for a day would be a good option.

[danielgeorg]

Yes, unfortunately that is what I went for in the end. I can confirm that I was able to wake my instance without a hitch today.

[danielgeorg]

Same problem again today. Rebooting doesn't do anything; neither does removing the cache. I am really not sure what causes this issue.