Polaris/Next UI Experience - Undock FSM/CSM Workspace

[zrebak]

Hello,

The Polaris engine in San Diego is always docking the Agent Workspace 2.0 (also called CSM/FSM Configurable Workspace), whereas Rome still allows for a "open in new page" interface without Application Navigator and top navbar:

Rome:

San Diego:

This is under the same URL: now/cwf/agent/home

(Agent Workspace 2.0 is a custom rename of the CSM/FSM Configurable Workspace here).

Is there a way of allowing Workspace 2.0 to continue its past behavior of being undocked while outside of UI16?

The old Agent Workspace (URL: now/workspace/agent/home) is still opening in a new page without Application Navigator frame above it.

Best regards,

z.

[Maik Skoddow · Accepted solution]

Hi @zrebak 

unfortunately this is not possible. One of the improvements stated by ServiceNow is the seamless integration of workspaces into the overall user interface. For you opening a workspace in an individual browser window/tab would be an advantage, but this is what ServiceNow wanted to prevent.

Maik

[zrebak]

Hello Maik,

I feared that might be the final answer.

The root cause here is to force the users to follow the customized Workspace that applies customer-designed requirements, and to avoid using other views.

The only workaround I have for this at the moment is to heavily rework the Modules' accesses based on the roles, plus View rules.

Nevertheless, thank you for quick and enlightening answer!

I wish you a very good day,

z.