Post button is hidden when a journal field becomes mandatory after upgrading to New York

[The SN Nerd]

**Raised Case with ServiceNow, posting here for awareness/discussion**

After upgrading to New York Patch 3, Post button is hidden when a journal field becomes mandatory

Expected results: When a journal field is made mandatory, the Post button remains visible.

Actual results: When a journal field is made mandatory, the Post button disappears. Trigger: A Journal field becomes mandatory, via UI Policy or Client Script.

I have managed to reproduce the issue in a vanilla instance, upgraded from Madrid to New York.

The workaround would be just to save the record, and the journal entry is added. 

Has anyone else come across this?

Maybe this was by design!

[Harsh Vardhan · Accepted solution]

adding one HI article link here. 

It has mentioned one line. 

, this is expected behavior now starting from NY -  if the comments or work notes field is made mandatory using policies or client scripts, the Post button is removed from the Activity Stream

https://hi.service-now.com/kb_view.do?sys_kb_id=c875999fdbcc4810414eeeb5ca961998&id=kb_article_view&...

[The SN Nerd]

I searched the Release notes and KB for this and couldn't find it anywhere!

Thanks 🙂 

[Ayshee Chattopa]

Hello Harshvardhan,

Can you please confirm if the above mentioned issue is applicable for UI Actions as well?

We recently upgraded to Orlando and here in my instance, we are making the Additional Comments field "mandatory" from the 'Resolve' UI Action.

So what is happening is that once I click on the 'Resolved' button/UI Action, my POST button disappears.

Is this an Orlando/New York feature?

Thank you,

Ayshee Chattopadhyay

[The SN Nerd]

Yes, that is the feature.