Resolved! preserve data or exclude tables on clone
Hello, i want to clone PROD over lower instance.However i don't want to loose any data on ATF module and Agile module. What is the best way to preserve data or exclude tables.
Forum Posts
Resolved! Regarding open source software in the ServiceNow platform - how are libraries updated?
Regarding open source software in the ServiceNow platform - how are libraries updated? Out-of-date versions could be a vulnerability.
Error of LDAP connection when use SSL certificate
Hi guys! We use SN v. Madrid on premise. I copied PROD instance for developer tasks. It was new DEV. Also we had old DEV.On PROD we used LDAP with SSL certificate. On PROD and on old DEV instances all correct still working. But on new DEV (which was ...
Resolved! Letting the requestor add a comment to a change request?
Hi everyone. So, I have a bit of a conundrum (at least to me). I want to let normal users add comments to the change requests they've created. The front end for this, is the Service Portal (but it also doesn't work in the platform gui), where the Tic...
Validate attachment type of a catalog item to pdf
I created a catalog item in the service portal where I have to restrict the attachment to only '.pdf '. Only pdf files have to be accepted. If another file type is uploaded, it should not be accepted. Please help me with the client script.
Resolved! ACL on parent and child table work
Hi Please let me confirm how acl rules work configured on parent and child tables. There is a create acl rule (A) on the parent table which requires 'parent table user role' and there is another rule (B) on the child one which requires 'child table u...
Resolved! Next Button (Order Guides)
After a recent upgrade to New York all the Order guides in the Service Portal fail to proceed to the next screen when selecting the next button. Any ideas why this is occurring? When the mandatory fields are empty the button can not be selected but o...
Resolved! Flow Designer Error: Email validation failed: Email contained the following invalid recipient addresses
Hi All To get my head across Flow Designer I'm in the process of trying to copy our current workflow for change across to it. I'm testing my flow and found I'm getting an error in an email action: "Email validation failed: Email contained the follo...
OOTB Admin User best practice
Hi, What would be best practice for OOTB admin user? I have read that it's recommended to disable or rename it after manage to login and create new users. Also what about best practice for admin role user in general? for example we are now setting up...
How to hide display value in reference qualifier in portal?
Hello, I need help with this below issue. I have a field in a record producer which is a reference to User (sys_user) table. I want to show Last Name, Middle Name, First Name and Employee ID as an auto-completion options. But, along with this I want ...
How to retrieve display value of document id field type from the table API
Hi experts, I am trying to hit the table api end point, https://instance.service-now.com/api/now/v2/table/sysapproval_approver?sysparm_query=state%3Drequested&sysparm_display_value=true&sysparm_limit=100 to fetch data of the sysapproval_approver tabl...
Default KB Text in a template
I'm trying to use a template to create a new knowledge base article. I'd like to provide a template that people can use in the text area to ensure new articles are similar. I cannot use any formatting in the template editor and whatever I enter comes...
Resolved! Walkup Experience - Time displays the timezone of the local PC, but registrations show eastern time.
Greetings everyone. My team and I are trying to implement the Walkup experience with ServiceNow. Our issue as of this time, is the registered time displays the timezone of the local PC, but registrations show eastern time regardless. We would like to...
Resolved! How to configure record producer/catalog item in Agent workspace
Hi , Can you please help me in setting up Record Producer or catalog Iteam for Agent workspace (specially in Domain separated instance) ? I am getting issue. It is only showing Service catalogs (and not Items). I have already read this and not helpin...
Resolved! Advice regarding LDAP import coalesce (ObjectGUID)
Hi Community!I'm looking for advice regarding LDAP import of users from ADWe would like to coalesce on ObjectGUID, but I'm unsure what is the best approachWhen reading the ObjectGUID from Active Directory, the value is converted to an encode64 string...
