Resolved! schema map properties
Can anyone explain what is exact difference between below schema map properties in servicenow with examples .Referenced Referenced byExtended Extended By .
Forum Posts
How do you store custom metadata for attachments?
I find the ServiceNow attachment interface extremely barebones. Has anyone implemented a solution where additional metadata such as Document Type, Description, Tags etc. can be associated with attachments?
How do i integrate servicenow with RSA Archer tool ?
Hi,I am planning to integrate the RSA Archer and other tools like ApptioARIBADELL WDMRSA ArcherCASPERADDMI would like to request help to initiate and finish these integrations. Please guide me with documentation and procedure to do these integra...
Is it possible to format string fields
Hi I have a string field called phone number in a custom application. Im trying to figure out if you can format the field for phone numbers ex. phone number: - - but when I add this on a template or a default value it returns nothing and the ...
Resolved! Creating dynamic web service endpoint for dev/test/prod
I'm curious if anyone has created a solution for dynamically setting the endpoint for different environments using the Workflow Custom Activities? On that form you just select the SOAP message, function, and endpoint. You don't have a way to call "se...
Linking one KB article to another KB article
I understand how to link an external source to a KB article but I need to link one KB article to another KB article. Does the knowledge base module have this capability? The only thing I found was attaching an external file to the KB article and I ha...
Resolved! Push Notifications in browser (for Service Portal)
One of my prospects is looking if they could use push notifications on mobile devices (iphone & ipad) in the browser.For the end users they prefer not to use the Mobile App of ServiceNow but solely use the Service Portal experience. If the status of ...
Giving read/write access to Incident.comments_and_work_notes
In an OOB instance, is there something preventing an individual with a custom role (not inherting other roles) from seeing and writing to the work notes field on the Incident record?I created a read and a write role. It has my custom role requirement...
Resolved! how do you add an option to the right click scroll down menu?
hi all,I have a requirement to add an "Assign to me" choice to the form context menu options on incident/request/task records...currently you can see this option from the list view I'd like this option to be available from the right click scroll down...
Resolved! How to set focus on tab
Hi,i created a custom table with few fields. i decided those fields to 2 tabs.i was able to hide / show one of the tabs depending on a value in a certain drop down field.Does anyone know how i can set focus on a tab - so when i change the value of th...
Resolved! Disable Guest/Disable Inc creation/Send email about process failure
I want to disable guest. Not create an incident for guest emails.Send a email notification to contact the Service Desk. I've search the wiki and can find disable the incident creation inbound pretty simple. Disabling the guest account is easy. What ...
Add a new date format [ jjj JJ/MM/AAAA HH:MM ]
Hi, We would like to know whether it is possible to add a new date format [ jjj JJ/MM/AAAA HH:MM ] to the choices of the "date format" field in the User profile.Regards
Resolved! Service Portal renaming widget
When making a clone of a widget, the name is prefixed with "Copy of"...How do I rename this?It is not possible to open the widget - change the name - and save it, because of this (standard!) error:It is not even possible to rename the widget in the l...
Resolved! Why are users unable to see the My Requests & Incidents Service portal page
Hello,Does anyone know why in the Service Portal on Helsinki Patch 11 users without any roles are unable to see the My Requests & Incidents page on? I have confirmed that a user without any roles on a test instance running Istanbul can see this pag...
Attachements mass download
Hi everyone,Our business has requested a certain functionality, which has been declined by our local ServiceNow integrator as "impossible". We would like to receive confirmation from you as system experts whether this functionality is really possible...