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Resolved! Multiple Approvers

My question is, HOW do I add an approver without having to manually create multiple fields for the workflow to trigger off of for the dozen offices that have to approve one request? I'm missing a step. The form or variable will be but only three ques...

Resolved! Can't add application to favorites

Hello.I've encountered an odd issue on our production instance. We are unable to add applications to our favorites. When you click on the star next to the application name, nothing happens. The favorite buttons work fine for individual modules, and i...

John L_ by Giga Contributor
  • 3324 Views
  • 6 replies
  • 1 helpfuls

Segregation of Roles for Developer and Admin

Dear Experts,Do we have a different roles in ServiceNow for distinction between Developer and Admin.Currently the practice we are following is all developers are having Admin role with them.We want to discontinue this and want to give developer speci...

sumitsingh by Tera Contributor
  • 2856 Views
  • 5 replies
  • 2 helpfuls

RITM and TASK attachments

Hi.We have an order process where our procurement department puts an order in through the service catalog. In this request they attach an order spreadsheet that needs to be checked later in the workflow.When the request is submitted it attaches the f...

Resolved! Where are Catalog Item Variables values stored, and How do I move them to the RITM_Descirption via Workflow?

I have a catalog item that has several variables associated with it.  I thought the catalog item variables were stored in some table extended from sc_cat_item, but I have been unable to find it.From within my workflow, in the RITM (request item) I w...

psenkow1 by Giga Contributor
  • 6322 Views
  • 8 replies
  • 0 helpfuls

Resolved! Messages not printing to the Console Log

While debugging a Service Portal widget server script, I placed several console.log statements in the code to examine variable values through a loop. There should have been 48 items printed to the console, but only a few showed up.So I pulled the sys...

Don Biven by Kilo Contributor
  • 7128 Views
  • 3 replies
  • 1 helpfuls

How to exclude cmdb data when cloning?

Hi, Before we begin the process of an upgrade, we would like to clone our PROD instance to our DEV and I'm wondering if anyone knows how can we effectively exclude cmdb data from copying over. The last time we did this, we excluded "cmdb*" and we sti...

tee3 by Giga Expert
  • 2468 Views
  • 6 replies
  • 4 helpfuls

Resolved! add Panel or change rows bg-color on service portal

Hello,Do you know how i can add panel or change column/row color on service portal designer? I add a container with 3 colomns and i use icon-link but i need to change the background color for the rows not for the container.I have this:but i want some...

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hpsadia by Tera Contributor
  • 3152 Views
  • 1 replies
  • 1 helpfuls