Related LInks vs. Related Lists

[Jet Johnson1]

I'm new to the ServiceNow Platform and preparing for my CSA exam and would like additional clarification regarding the difference between Related Links and Related Lists.

[John Zhang1]

Related Lists

Appear at the bottom of the current record in tab & has some relationship with current record. A related list is an element of the UI that appears at the bottom of a form.   It is meant to show records from another table that relate back to the record on the form.  

Such as, all related incident for a specific problem.-Link https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/use/using-forms/concept/c_Relat...  

Related links are UI actions and UI actions are shown/hidden as per evaluation of condition

Please mark reply as Helpful/Correct, if applicable. Thanks!.

[Jet Johnson1]

Thank you so much for the help understanding and differentiating between the two.

[Sulabh Garg]

Hello Jet,

Related Lists - Appear at the bottom of the current record in tab & has some relationship with current record.

For Example, all related incident for a specific problem.

https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/use/using-forms/concept/c_Relat...   can be referred for better understanding.

Related Link-  Related links are as shown below and that is just a type of UI Action on form.

Regards

Sulabh Garg

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Jet Johnson1]

Thank you so much for the help understanding and differentiating between the two.