Printer friendly view knowledge

[danboylan]

For most applications I've tested (Change, Problem, Incident) I can click the banner bar gear icon, and then in the System Settings dialog box, click Printer friendly version and am presented with a Click to print button.

I can print the table of knowledge articles but not individual articles - not useful at all. Employees want to print articles not tables. I am on UI 16, tested in IE11, Chrome, and Firefox.

I am very frustrated with Geneva Knowledge!

[Brian Lancaster]

Just found one with an image in it.   I'm seeing the same issue where the image does not print.   I would defiantly open a HI Incident although they will probably just tell you to put in an enhancement request.

[Sarup Paul]

Which patch of Geneva are you on? We recently made a few fixes for this in Geneva Patch 4 and Patch 5.

[danboylan]

4. Not sure if or when we are upgrading to 5.