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Printer friendly view knowledge

danboylan
Kilo Contributor

‎04-19-2016 06:46 AM

For most applications I've tested (Change, Problem, Incident) I can click the banner bar gear icon, and then in the System Settings dialog box, click Printer friendly version and am presented with a Click to print button.

I can print the table of knowledge articles but not individual articles - not useful at all. Employees want to print articles not tables. I am on UI 16, tested in IE11, Chrome, and Firefox.

I am very frustrated with Geneva Knowledge!

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  • 1,929 Views
7 REPLIES 7

Brian Lancaster
Kilo Patron
In response to danboylan

‎04-19-2016 07:17 AM

Just found one with an image in it.   I'm seeing the same issue where the image does not print.   I would defiantly open a HI Incident although they will probably just tell you to put in an enhancement request.


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Sarup Paul
ServiceNow Employee
ServiceNow Employee
In response to danboylan

‎04-19-2016 08:15 AM

Which patch of Geneva are you on? We recently made a few fixes for this in Geneva Patch 4 and Patch 5.


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danboylan
Kilo Contributor
In response to Sarup Paul

‎04-19-2016 11:45 AM

4. Not sure if or when we are upgrading to 5.


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