Hello AllThis issue has 'sort of' been approached by other Community members, but I'm looking for opinions/advice on implementing Service Catalog items.Scenario:1 - User submits a Request that has one RITM and 3 Tasks2 - 3 Tasks have 3 different reso...
Is it possible to preserve plugins after a clone to easily reapply the plugins to non-prods? Thank you!
Hello friends, I am facing an issue with the setting of the data time field value i.e. First Discovered and Last Discovered fields from the the CI table. When I am trying to set value using the Field Map from transform map, it sets correctly, but t...
I find any user with itil role is able to modify existing configuraiton items(CI). But I see itil role has nested role cmdb_read only not write. Not sure any other nested rule is giving update access. If I need to take away modifying CIs, what is the...
Hi Guys, I created a field u_hdd_available in the Ci class manager on the configuration item level so that I could add it on multiple forms. It was created as the wrong type so I went back and tried to delete it however it only seemed to do so on t...
Hello Community, I'm working on a Favorites Widget for the Service Portal. I'm using the widget coding shared by mhedtke24 in post: https://community.servicenow.com/community?id=community_article&sys_id=f8e3562fdb21e300107d5583ca96196f I've modifie...
i have a number of custom tables there were created to show application / system security data do drive data in a number of catalog item access request forms. What would be the best practice / preferred method to translate the actual record level val...
Hi Experts, I have a pop up modal that displays instructions right after I submit a catalog item, I am trying to achieve this using, an OnSubmit catalog client script, function onSubmit() { //Type appropriate comment here, and begin script below ...
Hello community! I have quite a specific question that will take me a while to explain. I am not sure if anyone is going to read through the whole thing, but if anyone will - you are the best! It is about vanilla AngularJS, and UI Page + UI Script in...
Hi all, Do you happen to have any ServiceNow to DocuSign Spoke setup&configuration documentation. I have requested DocuSign spoke to be added in my company's instance (still waiting from response from HI team) and once that is enabled (yes, I also ne...
I have created a catalog item for VPN request. One thing I have observed is that the Stage shows both: Request Approved (Approved)Waiting for Approval (In progress) Beth Anglin (Requested)David Loo (Requested) The Request Approved should appear in t...
Hi I am trying to restrict field edit from list layout. I did this by writing list_edit acl on that field. So now, user cannot edit that field from list but when we select 'Update selected' from context menu, user can edit that field. How can i rest...
After pressing the Edit... button to add Assets to a Contract we're presented with an Assets sluchbucket, as expected. But, the filter relates to the Contract table instead of the Assets table as it does OOB. I found some articles on checking the M...
With the upgrade to New York, ServiceNow have finally given us the ability to copy permalinks from the Service Portal view of a knowledge article. This means we can link to the KB number, rather than sys_id, which means those of us who have advanced ...
Hi can anyone help me how to done this integration Incident created or update in one instance that should be reflect on other snow instance also messaged should be send for both of them if anybody done with this please share the code and process
