Hi Guys,I have enabled multiple languages in the client Istanbul instance I am working on. Even though the default language is English emails notifications are being sent in Portuguese. I know you can create send email notification in different langu...
Hi,I have created an integration using the rest step in a Flow designer action. I have selected to use MID server, and have to select Application and Capability of the MID server. For the integration to work, a specific MID server on each instance h...
Hi!I'm currently trying to convert a Workflow to a Flow, where one of the steps of the workflow is to set RITM variables based on the existance of catalog item variables. Example: I wish to do this if-statement check in a custom action, so that it...
Suppose I have a Incident and few tables are dependent on Incident like Incident Task and Customer. I wanna know if I have sys_auto_flush record created for all these tables with 'Age in Seconds' as 9 months for each, which table record will get dele...
Hi, Is there a OOB functionality to show major incidents in Service portal since we have enabled major incident workbench in our LONDON instance. A list of current major incidents need to shown in Service portal and automatically updated if a major ...
Hi Team,How to highlight a field RED when it equal to value 1111.I need to highlight below mentioned field with red color, when it is equal to 1111.This is a derived field, when ever the caller changes this value also get changes. Any Suggestion or...
I want to display the choice of 'apply_address_old' column at catalog item. Just like this example. How can I do it?
Hi Guys,I would like to get an attachment from sys_attachment table and edit it and re-attach it as a different file. I have the below code, but it isn't working? Can you please check what is missing?//fetch the attachment file that needs to be edite...
Hi All I have a Catalog Item that allows users to request a correction to product codes, descriptions, suppliers details and delivery times. The requirement from the business is that if there are more than 5 Items to be changed the option of uploadi...
Could anybody walk me through changing the background color for a container in the Service portal? I am assuming you need to use a CSS class since there is no built in functionality for changing background color for individual containers, rows, and c...
Hello There - Is there a reason why bulletted formatting does not line up ie, under Description when creating a Catalog Item. Is it possible to line up bullet points? Thank you.
Let's say I want to include a preview of a website (say, a twitter profile or a youtube video) onto my service portal, what's the best avenue for doing this? I assume it's a type of widget, but I can't quite tell.Thanks
Hi, I am trying to create a case record but getting this error when accessing "Adobe Sign" scoped application. I added a record to allow "sn_customerservice_case" table from "Adobe Sign" application but still it is not resolving the issue.
I have an unusual problem, I need to generate a unique count of users with devices assigned. On the face of it this is simply a distinct count of the assigned_to field on the cmdb_ci table, However irrespective of whether I use the distinct count fun...
Hi, I have a "Approval-User" activity in my workflow. How do I get the sys_id of the approval record that this activity creates? Thank You!
