Hello,We noticed that in the header of outbound emails we have the following headers:X-ServiceNow-Source: Notification-***SYS_ID***X-ServiceNow-SysEmail-Version: 2What's the purpose of these headers?Is there a way to remove them?I searched in the Doc...
Hi, Here firstly I selected change type as Normal and gave the Short Description as Test and again I changed the Change type Value to Emergency but the value of Short Description not changed so how can i give the exact condition to clear the value an...
For referencefields, reference qual are used,Records that do not meet the conditions cannot be selected on the UI But use glideRecord.setValue(record'sys_id); The record does not meet the filtering conditions,But his value is still normally set I wan...
If I login in my instance through "https://dev23144.service-now.com/" means it will go the instance home page, OK that's fine. Then I login with same URL instead of going to the instance home page, have to automatically go to service portal home page...
Hi , Could someone help me how to search text using contains instead of start with on Service portal? Variable : Reference The result that I want for example If I type accounts , then all the role description that has the word "accounts" should show...
Hi All, I have created two tables X and Y and using UI builder I am showing the list of records form both these tables on two components. There is a field on table Y which is a reference field and connects both the tables. How can I connect both thes...
Hi there, Happy new year to you all! I would like to know what is the cost of Domain Separation and how is the cost calculated for an existing NOW platform? How is the Domain Separation cost related to new separate instances? I have found a lot of re...
Hi All, I have a requirement. I am calling a custom UI page through GlideWindow API using UI action on form . I want to add attachments to the form as well using same GlideWindow. I am new to UI page creation . Need suggestions how to add an attachm...
We have been doing some role cleanup review and noticed that some of the entries on sys_user_has_role were in the state of "Pending Approval". I have been looking through documentation but don't see anything that discusses the purpose of this status ...
Hi there, I got 2 issues. 1. In my TEST Instance. I created a Workspace but Landing page is not getting attached to it and as you can see in the attached pic UI Builder button is not available 2. In my DEV instance when I click on "Agent Workspace Ho...
I have created a data certification schedule on group member table to certify my group members. Now I want to generate a report with the following columns Data certification task number Group Name Member Certification comments. I get all the above...
Hi All, I made an ATF test where I submit the request with a order guide and used the 'Validate Outbound Email ' test to see if the notification has been sent to the requested for and his manager. My validate outbound email is failing, is there any...
When using Document Viewer to preview the PDF which exported from a table Form, the Japanese/Chinese characters are displayed as garbled characters, but can be displayed correctly after download. It was OK in Paris. I tried to attch the correct pdf w...
Hello Guys, I have a requirement to send a notification to the Agent every time a case[sn_customerservice_case] has a new received email. My first tentative was building a Inbound Action calling an event and sending an email notification triggered by...
Hi. We exported the sys_update_set and the sys_update_xml (from the list view), we uploaded both but the configurations are not there. Is there a way to fix this or did we just lose the configurations? Thanks.
