Read access to cat item catalog and categories

mathieu_brule
Kilo Sage

Hi community,

 

I have a requirement, which is to display on portal catalog items' catalog and category, on requested items list. Indeed, by impersonating a end user, he can't see these columns.

I'm pretty sure that it's due to read ACLs, which specifies at least the itil role to see these fields.

 

My question is on term of good practices : Would it be recommended to permit end users to see these field, by creating a new read ACLs on sc_cat_item.category and sc_cat_item.catalogs ?

 

Thanks for your feedback !

 

Regards.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

It depends on your customer requirement.

If the end users are willing to see the relevant fields and some ACL is blocking that then you need to manipulate the ACLs so that they view it.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

It depends on your customer requirement.

If the end users are willing to see the relevant fields and some ACL is blocking that then you need to manipulate the ACLs so that they view it.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Vigneshwar Red1
Kilo Guru

Hi,

 

If the business needs and there is no security issues, yes you can allow them by providing read access. As anyhow the end users can read the categories while submitting the catalog item on the top path.

 

Regards

Vignesh

mathieu_brule
Kilo Sage

Thanks you both for your answers !

 

I've opened the field in read, through an ACL.