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01-17-2022 02:31 AM
Hi community,
I have a requirement, which is to display on portal catalog items' catalog and category, on requested items list. Indeed, by impersonating a end user, he can't see these columns.
I'm pretty sure that it's due to read ACLs, which specifies at least the itil role to see these fields.
My question is on term of good practices : Would it be recommended to permit end users to see these field, by creating a new read ACLs on sc_cat_item.category and sc_cat_item.catalogs ?
Thanks for your feedback !
Regards.
Solved! Go to Solution.
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01-17-2022 02:40 AM
Hi,
It depends on your customer requirement.
If the end users are willing to see the relevant fields and some ACL is blocking that then you need to manipulate the ACLs so that they view it.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-17-2022 02:40 AM
Hi,
It depends on your customer requirement.
If the end users are willing to see the relevant fields and some ACL is blocking that then you need to manipulate the ACLs so that they view it.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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01-17-2022 02:41 AM
Hi,
If the business needs and there is no security issues, yes you can allow them by providing read access. As anyhow the end users can read the categories while submitting the catalog item on the top path.
Regards
Vignesh
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01-20-2022 01:17 AM
Thanks you both for your answers !
I've opened the field in read, through an ACL.