Rejected Approval Task Behavior

Insomaniac
Kilo Expert

We are triggering the Approval from the Ask for Approval Action from the Flow designer.

 

If the user rejects the approval task then the task is getting rejected however we develop in such a way that the  user has the option to retrigger the approval for the same parent task.

Problem:

Now if the user retrigger the approval and he goes back to the rejected approval task and update the comments in that then the triggered approval task is changing to No longer required.

Does anyone know why this is happening ?

1 ACCEPTED SOLUTION

Insomaniac
Kilo Expert

We have raised the case with HI Support. 

And it is known error which will be resolved in SAN Diego version 

PRB for this #PRB1535429

View solution in original post

2 REPLIES 2

Craig Gruwell
Mega Sage

Perhaps when the user retriggers the approval by entering the comments, can you update the approval state back to 'Requested', or are you doing that already and it is still updating to 'No Longer Required'?

 

Insomaniac
Kilo Expert

We have raised the case with HI Support. 

And it is known error which will be resolved in SAN Diego version 

PRB for this #PRB1535429