Record Producer Will Not Submit Record on Service Portal

Ben Cervantes · ‎01-15-2019

Has anyone ever seen this message before. I am attempting to submit a new record from a record producer in our catalog and the submit button has "submitting" next to it but it never completes. Opened the console up and was able to see this error. Any ideas on where I could track down the root cause?

Sumanth16 · ‎01-16-2019

Hi Ben,

We faced same issue after London upgrade .We cloned catalog item widget again and started using that widget in portal.

There is lot of knowledge of articles related to this issue.Please refer below HI-knowledge articles:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0656139

https://hi.service-now.com/kb_view.do?sysparm_article=KB0683981

https://community.servicenow.com/community?id=community_question&sys_id=ca8907a5db5cdbc01dcaf3231f961936

Thanks,

Sumanth

View solution in original post

Ben Cervantes · ‎01-16-2019

Thank you for the direction Sumanth. The issue was in my client script the array parameter in g_form.setValue needed to be set to a string in order to set the field and process on the portal side.

Thank you again!