We recently had some very poor performance with our sub-production instances. So we opened a case with support and they found that we had over 77k User Preferences with my account having over 3.5k. Once I deleted all of my User Preferences (in the su...
Hi, I want to send notifications whenever a P1 incident is created to the support group to which the incident has been assigned. We are able to send the notification to the US number but not able to send it when we are trying to send it to India numb...
We are working on configuring the Slack Spoke in our SNOW instance and are encountering various issues. To try and work thru these issues I want to do same in my PDI - install the Slack Spoke, configure it, test it, etc. However, Slack Spoke is not...
Hi guys, I'm wondering what's the difference between Survey Conditions and Trigger Conditions in Servicenow. I had always used trigger conditions to send surveys automatically, I didn't even know there was another table called survey_conditions and t...
According to the Docs, GlideSysAttachment().getContent() is limited to read 5MB.Is there are workaround for files that is bigger than 5MB ?GlideSysAttachment | ServiceNow Developers
I am attempting to use a very simple IF statement condition on a subject of an email to look for a word in the subject. I have tried using the contains operator on the entire subject and that wasn't working. (see print screens)I then tried trimming ...
Hello, ServiceNow Gurus, Say I have a Business Rule, and that Business Rule calls into a Script Include, and that Script Include writes a message to the System Log... Is it possible for the script include to figure out, at runtime, its own sys_id? A...
Instance: Jakarta instance - HR non-scoped application There are many benefits to combining knowledge with case management. However, a major deterrent of using the ServiceNow knowledge base solution is the limited ability to format your article if yo...
Is there anyway we can enforce mandatory fields or restrict certifying empty certification elements during data certification from certification task.
What is the widely accepted best practice for allowing or restricting deletions? We have a blanket rule that no one but our Security Admin can delete in Prod, but have already made one exception to allow users to delete a personal filter. We've now...
Hi All, I've installed different version which i don't want.now i want particular version so can uninstall present version and Reinstall right version which i want. is it best practice ? is it affect anything
Hi guys, So I'm trying to pass the sys_id of a catalog item inside my url in an email script. I've created sys_property to house the value of my sys_id. Now I'm trying to pass that property as part of my URL. Below is the current script that's not wo...
in a form, i add a image type field(Attachment Image), now i put an image in it , but how to change the size of the image which i added .please help me.
Hello SN Teams, Greeting for the day! is there any possibility where we can select multiple names in List collector variable at a time ? @Mohith Devatte @Ankur Bawiskar @Jaspal Singh
Hi all,When I tried to encode the GlideRecord with JSON.stringify, I received the output like belowcode: var grinc= new GlideRecord("incident"); grinc.get("your_sys_id"); gs.print(JSON.stringify(grinc)) Output: {"sys_meta":{"active":"1","array":"0",...
