Short and simple question: What is the preferred way to set up a Health inclusion rule for a CI Type, but not to include its child classes? Example: I want to set up Stale Metrics only for CIs in cmdb_ci_hardware - but not in it's child classes. Do I...
In my case, I am using an intermediate page for redirecting users to a specific page depending on a condition, but when the user tries to get back to the previous page, the system redirect the user to the intermediate page, and it is a sort of an end...
Hello all,I am currently trying to use Tufin Orchestration Suite to open firewall change requests via the Tufin API. However, when I open a firewall change request using the "Submit Firewall Change Request" action, I do not get a TicketID back.Can I ...
Hi all, I like to check if there are any documentations on how we can set up cloud encryption? Or are the steps performed by ServiceNow? Many thanks in advance.Max
Hello fellow devs!Any guidelines how to narrow down and filter the insertOrUpdate() ?My point is - if I query the incident table , with a filter , only the first filter(field) is taken into account. Example: var user = new GlideQuery('incident').inse...
Is there a way to set the "Assigned to" person to be the person on call when a request is submitted via catalog item? I've created a catalog item and an associated flow to set the correct assignment group, but whenever the sctask is created it does ...
I am building up our agent workspace for an eventual go-live and have run into a snag. In our "native" application, we have a UI Action that allows a user to create a problem record directly from an incident using a UI Action. This UI Action includ...
Hello, The knowledge article has been incorrectly connected into two categories. We would like to disconnect content from one of them. Would you share with me the instruction on how to do that? I couldn't find any solution in the product documentatio...
Hello everyone, In case you also run into issues with AWA which you can't understand, it may be due to the fact that some of the configurations done over time (either via Update Set or manually) were not propagated to the system as expected. In this ...
Hi all, I'm trying to connect to amazon S3 via the snow action "Download S3 Object To ServiceNow Record". Got the bucket, region, filename and the 2 access keys from the S3 guys. created a AWS Credentials record and a Connection & Credential AliasMy ...
Hello Community,Have a nice day! Use case: Generate and download a custom CSV file from multiple tables which do not have relationship between them. For e.g. Consider 3 tables: Incident(incident), CI Relationship(cmdb_rel_ci), and Catalog Item(sc_ca...
I have a MID server hosted on customer infrastructure that is trying to connect to an internal GitHub system, i.e. https://github.customer/When trying to connect the MID logs show: Caused by: sun.security.validator.ValidatorException: PKIX path build...
Hello,I recently deleted a dashboard tab in my dashboard and after deleting the tab, when i tried to restore it using the deleted record module, it says the tab is broken and I cannot add widget or reports.Do any of you know any proper steps on resto...
Can any one please help me with the query where I can display Latest 5 Change records.This is as per execution date. Like 2022 change details should be first and then 2021 details.But when using the below query the details are shuffled. https://compa...
We are on New Yorkand begin to plan for upgrade to Paris, in long term only want to upgrade once a year but with ServiceNow's new policy to only support N and N-1 release how can a customer upgrade only once a year(i.e. skip a release) and still be o...
