Hi,When we add someone new to ServiceNow as a "Process User" which assigns the ITIL role, is there a way to automatically set their left menu favourites to specific things like My work, my group’s work, watched incidents. Thanks!
I am working on integrating a few end points of our api into an incident form so our users can automatically create records on creation, or manually on update. The UI side of things are pretty straight forward, where I'm a little hung up on is with ...
Hi, I have one requirement,Popup message when user tried to delete CI from Affected CI list which is configured as Primary CI in any of the OPEN change task then below confirmation box should appear with message as : Selected CI <<name of the CI whic...
Hi, I'm trying to use a GlideFlow in my catalog client script. However, the exception "GlideFlow is not defined" will be thrown in the portal. I have seen on KB0819725, that we can add the GlideFlow dependency in a widget. So the question here is, ...
Hello folks,I´m trying to get some names from a "Look up Records" action, however it only gives me the Sys id. So now i´m trying to make a custom action, but it is not returning any values? Any ideas how to fix it?thanks
Hello, In Dev instance, there are some users from Azure active directory. I want to create a ticket to clear all demo data. Users from azure dierectory will also be deleted or not? thank you!
Hi all! Basically we have unaudited cmdb_ci extended tables . I would like to have a report on all changed fields (status, etc) in CI which have specific support group assigned. I have created a table u_ci_audit, which i will use to create report b...
Hi there, I have an issue retrieving sys_id that is stored in system properties. As you can see on the pictures, I'm trying to set a value for hidden assignment group that I call in record producer. For some reason using g_scratchpad didn't work at a...
I am trying to hide a form section based on a users group, which is not listed on the form itself. I tried the following client script and it's doesn't hide the tab. function on Load(){var me = g_user.userID();if (me.isMemberOf('7efcb8956fa21100dd...
In the background, when adding a new decision table, a new database table is created with a name like [var__m_sys_decision_input_1234567890abcdef1234567890abcdef]. I assume this is free of licencing but the documentation does not specifically exclude...
Hoping this is a relatively simple question; I couldn't find it via a precursory search in communities. On a UI Page, how do I display an info message? Use case: User hits Submit button on UI pageClient Script calls GlideAJAX script includeGlideAJAX...
Hello, I would like to modify to look of the widgets displayed on dashboards (Event Management Dashboard, CMDB Dashboard, etc.). Where do i find the html, and supporting scripts of these widgets? I looked in SP Configuration but i did not see them th...
Hi All, On Flow designer, I'm currently getting a bunch of sys IDs using Lookup Records action as output. After that I would like to display all of those records as Display values (fd_data._1__look_up_records.records ) then use that data to update a ...
Hi All,when ever user is trying to edit his incidents or tasks or request tasks.It is disable for him.But when he is searching that ticket in the search box .Then He can able to edit his ticket.Screen shot attached for reference below.Any inputs
Hi, I have a system which only uses REST API to push data to ServiceNow. When the classification changes for a device (for example an OT device now is discovered to be a OT sensor), how should I update the record? PUT gives me a 404 if I try to PUT a...
