What's the role of sales and presales person?
What's the various roles/responsibilities of sales and presales person?
Forum Posts
Report of fields tracked in History for certain table
Is there an easy way to identify fields tracked in History? Lets say I want to know, which field changes are captured for table [alm_hardware] and [alm_asset], which it extends. How would one do that? Thanks
Resolved! ''Auto assessment business rule'' not created for trigger condition of Survey in DEV.
When we create a survey to trigger it we have given a trigger condition but in that the 'Auto assessment business rule' Bussiness rule which should auto generate but is not generating OOB. And when we try to create and attache it it is not working fo...
Flow Designer - update an HTML field with the content of another HTML field
Hi all, In Flow Designer we are updating a record. Some of its fields are HTML fields and are to be updated with the content of other HTML fields. Instead of the content however, what we get is something like this: com.glide.glideobject.GlideHTML@dbe...
Resolved! Update OOTB Asset-CI install status mapping
Hi, On the asset-ci Install status mapping table, i have a requirement to deactivate or modified some of the records.For exemple I need to set "In Transit" Asset State to "Active = false". I can't modify the fields as they are greyed out.What is the...
Playbook Activity Card missing buttons??
Hello Community,do you know which is the correct role for a user to be able to see the Mark completed button in a playbook activity card?As admin user I can see the button. as itil user I cannot see the button: We have tried many different roles wi...
Issues paging with Verizon vtext
Hi everyone, last night we began experiencing an issue with email notifications sent to Verizon phones via phone number @vtext.com. The issue appears to be intermittent with about a 33% success rate. ServiceNow consistently creates the notification, ...
Adding Custom User Property to User Experience Analytics Dashboard
Hello,We are looking to implement a custom User Property for the User Experience Analytics Dashboard. We have already know that custom user properties can be added to this Dashboard by updating a custom service portal widget to call the"setUserP...
cmdb "form factor" field
Hi, Recently i got a requirement to add "form factor" field for different classes of CI's. I see this field "form factor" is available in cmdb_ci_computer, cmdb_ci_memory_module tables. I want this field to be available in cmdb_ci table and a...
Rollback Fix script
Hi, After i have run a fix, all my 'Locigiciels' field in all records have been emptied. How can I restore the old values to these records? Thanks
Data Source Rest API
Hi , I want to get data from an api for a table in my instance. I don't see a good tutorial or something for doing this. Can you help me please ? Thanks
Data Source is pulling only 1000 records from LDAP server
Hi Guys, I have connected to LDAP server and then created OU definitions. I also created data source for it and then when i click on 'Load all records' , SNOW is pulling only 1000 records. I have enabled 'paging' but it doesn't help. LDAP OU defi...
what are the licences required to manage the knowledge management?
Hi ,What are the licences required to manage Knowledge Management?Is the ITIL role is neccessary to KM?Thanks,Mallappa
Invalid 'Access Control' record even though the selected outside table 'Contact' is allowed
Invalid 'Access Control' record even though the selected outside table 'Contact' is allowed. A table level Access Control on an outside table cannot contain a condition or script. Only roles are allowed. I donot want to create my ACL in CSM scope as ...
Resolved! Get specific values from OData JSON Object in Flow Designer Action Script Step
Hello All, I've created a flow designer action that gets me devices from the microsoft intune graph API. I get the expected result, but I am unable to extract specific values from the response body. The script step to get the value "id" from the JSON...
