redirection of order guide to case form

[Saranya Babu]

@Ankur Bawiskar 

Hello All,

We are have a order guide in which it will have multiple catalog item and creating a case from it.I want to show case for contact user.When I click on checkout 

Now its redirecting to support?id=sc_request&is_new_order=true&table=sc_request&sys_id=1701f61c470d595065296439736d438b

I have to get redirected to this below link

support?id=csm_ticket&is_new_order=true&table=sn_customerservice_case&sys_id=cf67fe581bcd1110f03fa861f54bcb2e

Where we need to change the code?

[Kieran Anson]

Hi,

You will need to create a wrapper widget similar to CSM SC Catalog Item which passes the auto_redirect option. You will then also need to make a page route map that mimics the CSP Catalog Item behaviour of routing from sc_cat_item_guide to a CSM version with the CSM wrapper widget you create.

[Saranya Babu]

Hello Keiran,

Thank you very much for the reply.Could you please guide me how to achieve it?

I am using the sc_cat_item_guide and sc_checkout widget.

Where actually I need to change it?

Thanks

Saranya