redirection of order guide to case form
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07-28-2022 10:07 AM
Hello All,
We are have a order guide in which it will have multiple catalog item and creating a case from it.I want to show case for contact user.When I click on checkout
Now its redirecting to support?id=sc_request&is_new_order=true&table=sc_request&sys_id=1701f61c470d595065296439736d438b
I have to get redirected to this below link
support?id=csm_ticket&is_new_order=true&table=sn_customerservice_case&sys_id=cf67fe581bcd1110f03fa861f54bcb2e
Where we need to change the code?

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08-01-2022 03:25 AM
Hi,
You will need to create a wrapper widget similar to CSM SC Catalog Item which passes the auto_redirect option. You will then also need to make a page route map that mimics the CSP Catalog Item behaviour of routing from sc_cat_item_guide to a CSM version with the CSM wrapper widget you create.
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08-04-2022 07:20 AM
Hello Keiran,
Thank you very much for the reply.Could you please guide me how to achieve it?
I am using the sc_cat_item_guide and sc_checkout widget.
Where actually I need to change it?
Thanks
Saranya