Link Incident to related links on RITM form

[Matt25]

Hi All,

On our requested item form we have related links to show related incidents and third party incidents as below,

does anyone know how I can populate the incident section from submitting a cat item form on the portal?

I have the form all set up, after submission it creates the RITM and it does create an incident but not linked together on the above tabs, it creates them separately.

How can I make it so the incident shows on the Incident tab for the RITM as pictured above?

this is done through flow designer,  

Any help is grateful

Matt

[OlaN]

Hi,

You will need to set the appropriate value to link them together when creating the records.

See example.

[Matt25]

Thanks for your reply OlaN, my list did not have the 'Request' field. A later reply from Ankur has solved my issue, thanks again Matt

[Ankur Bawiskar · Accepted solution]

Hi,

when you create incident from catalog item submission you should populate the parent field on incident with the RITM sys_id so that it shows in the Incidents related list

Parent field -> current sysId

During the incident creation action set the parent field then only RITM and INC will be linked

Regards
Ankur

[Matt25]

Thank you for your reply Ankur, it works as expected.

Thanks

Matt