I'm trying to figure this out but I can't seem to find answers in the usual places.
I'm looking to customize the header menu in the Employee Service Center page. I'm looking to remove and add as needed but I can't seem to find the right method to do so.
- I'm looking to remove the To-dos and the Cart (if needed) and modify the Requests to point to custom page instead of the OOB page.
- I've tried cloning this header but I get cross scope errors and a whole set of other errors with it. Are headers not meant to be cloned?
- Additionally, how would I get the portal to use custom pages? Would that be defined in the header code?
ServiceNow got back to me to indicate that there's value that must be changed in the Restricted Caller Access Privilege table.
After the widget is cloned, it creates a record on this table under the widget's name as Source
You must set the Status option from "Requested" to "Allowed". This seems to resolve the cross scope error messages.
The below is the OOB record for the ESC Header prior to cloning (for reference). Find the record with your cloned widget and change the value in the correct scope. This corrected the issue for my situation and may save you some time if you're cloning widgets and run into this error.
