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Report is not showing for some users

Rosy14
Kilo Sage

Hi,

I have two reports of same configurations. One is type column and another is List. The column one is visible but List type is not. Getting this error.

Rosy14_0-1722497974592.png

 

Rosy14_1-1722498005082.png

 

 

 

2 ACCEPTED SOLUTIONS

Hi @Rosy14 

 

The error screenshot states it is ACL issue only. Need to reverify ACL. is user can see table data without report?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

I have to add a ACL on question_answer table. Thanks for the info.

View solution in original post

11 REPLIES 11

Dr Atul G- LNG
Tera Patron

Hi @Rosy14 

 

Please check is any ACL on these fields on report view. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Hi, I have checked all acls for report and case table . Still same issue.

Hi @Rosy14 

 

The error screenshot states it is ACL issue only. Need to reverify ACL. is user can see table data without report?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Yes . User can view table data without the reports.