Retire KB Automatically

rc393g · ‎06-30-2015

Hi All,

I would like to seek you help on how I can verify that our Knowledge Article will be retired after the valid to date. Will this be OOB in Fuji for Knowledge Management.

Appreciate your help!

Tanaji Patil · ‎07-25-2015

Hi,

Use this code-

var kb = new GlideRecord('kb_knowledge');

kb.addQuery('workflow_state','!=','retired');

kb.addQuery('valid_to','<',gs.now().toString());

kb.query();

while(kb.next()){

var workflow = new Workflow();

workflow.cancel(kb); //this will cancel all workflow contexts with the record

kb.workflow_state = 'retired';

kb.update();

}

This should work.

If you are using workflow for knowledge article flow then I would recommend you to use 'Wait for condition' with condition 'valid to at or before Today' followed by 'Set values' activity.

Have a good day

Thanks,

Tanaji

View solution in original post

Mike Allen · ‎06-30-2015

Something like this ought to do it:

rc393g · ‎07-22-2015

Thanks for this, Mike! I was also able to reference in our Wiki -- Legacy:Retire Expired Knowledge Base Articles - ServiceNow Wiki

But, when I click on Execute Now, it still does not work. The article remains published. Hope to hear for your usual help and advise. Thank you in advance! Know Your Expert | Pradeep Sharma

Pradeep Sharma · ‎07-22-2015

Hi,

Can you try to reproduce this on any demo instance so that I can take a look.

Thanks,

Pradeep Sharma

pardhu3 · ‎06-30-2015

Can you please check on in the scheduled jobs.the script definetly will be in it. You can also check on "Knowledge email expiraion" scheduled job.why because in some case in the same scheduled job only they will write code for both state change and email notification.

Thanks,

Pardhu Guduru.

rc393g · ‎07-22-2015

Hi Pardhu, There is currently no OOB for KB in Scheduled Jobs including the one you mentioned.