RITMs are not proceeding after approval from email approval

[Abishek1998]

So, I have two ticket but the workflow is not getting proceeded after getting the approval from mail. Specifically for 2 tickets. Any suggestions?

[swathisarang98]

Hi @Abishek1998 ,

Could you please share the snippet of workflow and the code where it is not getting processed ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Deepak_Thayyil]

Are you using a flow designed in Flow Designer for this particular catalog item? It would be helpful if you can provide more context.