Send email notification to requested_for user

[SNnewbie2]

I'm working in creating a catalog task. Inside of my workflow, I would like to add an email notification to the user if they are not able to fulfill the request. I'm not sure how to implement this.

I used a notification inside of my task but It doesn't work. Is there a way I can test that the requested_for has received an email.

[JennyHu]

Hi Claudia,

From your workflow screenshot, I see that the notification activity is not triggered when the user is not able to fulfill request.   Looks like only if the user is able to fulfill the request, the email notification is triggered.   If I'm understanding correctly, you would like an email notification when the user is not able to fulfill the request?  

You can test if an email is sent by submitting a test request and walk through the workflow.   Then go to "System Logs -> Emails." from your Application Menu to see if there is an email sent by filtering on the Recipients = requested_for's email address and the subject you defined in your notification activity of your workflow.

FYI:   You can refer to Notification workflow activity on how to create an email notification activity in your workflow.

Thanks,

Jenny

[SNnewbie2]

I created an event but it doesn't work.

[SNnewbie2]

Thank you for all your replies guys!

So I decided to create an event and an email notification. However, when I submit my request the user who requested the item doesn't get any notification. My outbox does not show anything related to that requested item. I was thinking that maybe I created the event wrong. What parameters should I be passing ?

Please help!

[Pradeep Sharma]

Hello Claudia,

Make sure send to event creator checkbox is set to true and event param 1 contains recipient

[SNnewbie2]

I made the changes and it is still not working.