Send work item back into queue after inactivity

[Marcio9]

Is there anyway to send work items back into the queue for it to be reassigned to another user after some time? For example, if the agent doesn't finish all of his assigned work, forgets to reassigned it to someone else, and goes on vacation. Also it seems like i can't update work items in a business rule or flow because there is another business rule preventing this (Business Rule Stack: Prevent updation). How do i go about this?

[bammar]

A few things here...

SOPS, Best practices, Delegates Dashboards -  A policy to apply is if someone has a planned vacation perhaps they dont get incidents for instance assigned on their last day- or a supervisor or manager debrief regarding the work in flight and re-assign- 

Dashboards for manager or group members to see OPEN incidents assigned to others in their group - is helpful when they log in they will see - oh Bob has 5 open incidents in his queue- he is on vacation the next 10 days -we have to intervene here....

Delegates.... When someone goes on vacation a delegate can be set- even if the above is addressed and the persons incidents are re-assigned - An incident can be reopened... or a person can manually assign to the person on vacation out of habit or mistake- well the delegate will be informed....

Better yet is a report for managers showing open incidents in certain states that have not been updated in x days... after all nonresponses is possible even when someone is not on vacation.

Finally what i dont recomend is a scheduled job that would check for incidents not update in x days and yank it out and put back in the queue.... ownership is paramount- oversight by supervisors is possible and needs to be done- agter all we cant take an incident from someone active that just neglected it and assign to the group for another team member to address.- thats whay reports dashboards and such will show eyes are on everyones work- and sops like - we need 3 contacts in 5 days per incident of no response close/ or when a person has a planned vacation team members must empty out their incidents- etc.