Sending a clickable link with the Email Navigation Add-on link

[jmuomini]

Hi,

I'm trying to customize an email client template for kb_knowledge to send a clickable link with the Email navigation link from kb_home. I've tried ${URI} and ${URI_REF}, but these put in long, ugly URLs that aren't clickable. I've also added a URL calculation field to my kb_knowledge form, but when I put this field on my template with

<a href="${u_url}" target="_blank">${number}</a>

the emailed link is truncated to:

<a href="/kb_view.do?sysparm_article=KB10090" target="_blank">KB10090</a>.

If I then add the missing part of the URL:

<a href="https://usfdev.service-now${u_url}" target="_blank">${number}</a>

I end up with duplication:

<a href="https://usfdev.service-nowhttps//usfdev.service-now.com/kb_view.do?sysparm_article=KB10090" target="_blank">KB10090</a>

Any suggestions on how to get a simple clickable link from a KB article in an email client template?

Thanks, Jim

[JonathanJacob]

you can use a mail script with something like this....

url = gs.getProperty('glide.servlet.uri') + gs.generateURL(current.sys_class_name, current.sys_id);
template.print("<a href='" + url + "'>" + current.number + "</a>");

also you can use this via glide record:
https://wiki.servicenow.com/index.php?title=GlideRecord#getLink

[jmuomini]

Hi Jonathan,

Thanks for the response. I get the same result. The URL starts with /grc_policy.do. If I add the missing part of the URL to the string, it doubles it.

Take care, Jim

[phillip_keigley]

<mail_script>
template.print('<a href="' + gs.getProperty("glide.servlet.uri") + 'kb_view.do?sys_kb_id=' + '$current.number">KB Article</a>');
</mail_script>

[jmuomini]

Hi Phillip,

Here's what I get with this script:

I think I need to play around with the number part, but the initial problem is still there.

Thanks, Jim