We've set up email to ticket between ServiceNow and a service providers ITSM tool using inbound actions. We've also had to set up specific notifications to trigger once comments are added and had to set up another inbound action for their replies. Pr...
What are the implications -- IF ANY -- of extending a table that is part of a scoped application?Does it matter if the "newly created table" is in Global or part of a new scoped application?Are there "upstream / downstream" consequences for the "newl...
Greetings - I'm trying to figure out where something is being stored, and it's driving me a little crazy.I know the user preferences track the LAST dashboard a user has seen in the 'com.snc.pa.ui.preferences_dashboards' property, but somewhere, it mu...
Hello Guys i want to Hide My tasks on the employee center for the end users. Can anyone know ho to access the vissibility for the end users please! Thank you All
Hi Team,How to configure additional fields in HR workspace case creation? Few fields like opened for description are getting disappeared and not sure why its happening.
Hello Folks! I am running into bit of a problem.I have a script include that execute Outbound REST API call.Trying to build this script include as safetely as possible therefore i have stored the API Key as a password in the Credentials table.The reg...
Hi Team,Hi All,I upgrade a instance to new release Zurich.I notice when I do a new search in the incident table and there are no results Below a picture is missing in new Zurich version. Question how to fetch previous image
Hello. We have a list view report that has a field called Executive Summary (see attached). Executive Summary is a String value. I would like the text in the Executive Summary field to wrap around on the report. Any ideas how I can do this? Than...
Hello, Im trying to show Mark complete and Skip action assignments in playbook for itil users (both are Client actions). I found workaround to make them visible, however that introduces another problem. When itil user clicks the Complete Activity or ...
Hi,I created a new topic called “Vie de l’agent”, but by mistake I deleted the standard topic “Hardware”.I recovered the Hardware topic from another instance and reconfigured everything — parent/child relationships and connected content (catalog item...
ServiceNow Request Management is a powerful tool that streamlines the way organizations handle service requests, ensuring efficiency, transparency, and satisfaction for end-users and stakeholders. However, its effectiveness depends on how well the pl...
Hi Team, I need to alter the filter condition when we click on All cases from Landing page. We can do it from UI builder but i need to know if we have any configurations to change it rather than touching UI builder.
Hi Community,I am using Timeline visualization to help me with centralized portfolio planning. After comparing with the VTB I am currently using, I found there is an overdue approved demand is missing from the 2D or 3D, even after Max fetch duration ...
HI I am getting below error when i go to update sources from last 7 days. "Update set retrieve is unavailable because another operation 'Retrieving update sets from Dev' is running" Can anyone kill the session or tell me how to restart my instanc...
Issue:This page on the docs site says "Having more than 10,000 user preferences causes system degradation and UI performance issues." We have quite a few more user preferences than 10k. We've noticed some performance issues. We're not sure if they're...
