Sending attachment with outbound SOAP message

kris10 · ‎12-09-2014

Hi

I'm using the below code in Incident business rule in Dev ServiceNow to insert an incident in my Test ServiceNow using SOAP Message. It is working fine.

But I also want to send over the attachments using the SOAPMessage. Is it possible to send attachments using SOAPMessage or do I need to define a seperate soapEnvelope and then use createElement?

var s = new SOAPMessage('Test-Incident', 'insert');

s.setStringParameter('u_vendor_reference', current.u_vendor_reference);

s.setStringParameter('caller_id', current.caller_id);

s.setStringParameter('location', current.location);

s.setStringParameter('u_contact_number', current.u_contact_number);

s.setStringParameter('description', current.description);

s.setStringParameter('cmdb_ci', current.cmdb_ci);

s.setStringParameter('u_source', current.u_source);

s.setStringParameter('u_raised_by', current.u_raised_by);

s.setStringParameter('assignment_group', current.assignment_group);

s.setStringParameter('assigned_to', current.assigned_to);

s.setStringParameter('state', current.state);

s.setStringParameter('priority', current.priority);

s.setStringParameter('category', current.category);

s.setStringParameter('u_subcategory', current.u_subcategory);

s.setStringParameter('short_description', current.short_description);

s.setStringParameter('description', current.description);

var response = s.post();

Thank you

kris10 · ‎12-12-2014

Thanks to Kalai and Subajit.

Based on your responses I created a SOAP Message for target instance and used the below script to check the response first and then send the attachments.

var s = new SOAPMessage('Test-Incident', 'insert');

s.setStringParameter('u_vendor_reference', current.u_vendor_reference);

s.setStringParameter('caller_id', current.caller_id);

s.setStringParameter('location', current.location);

s.setStringParameter('u_contact_number', current.u_contact_number);

s.setStringParameter('description', current.description);

s.setStringParameter('cmdb_ci', current.cmdb_ci);

s.setStringParameter('u_source', current.u_source);

s.setStringParameter('u_raised_by', current.u_raised_by);

s.setStringParameter('assignment_group', current.assignment_group);

s.setStringParameter('assigned_to', current.assigned_to);

s.setStringParameter('state', current.state);

s.setStringParameter('priority', current.priority);

s.setStringParameter('category', current.category);

s.setStringParameter('u_subcategory', current.u_subcategory);

s.setStringParameter('short_description', current.short_description);

s.setStringParameter('description', current.description);

var response = s.post();

gs.addInfoMessage(response.toString());

var helper = new XMLHelper(response);

var obj = helper.toObject();

logObj(obj, "*" );

function logObj(obj, sep){

for (x in obj){

if (typeof obj[x] != "function"){

if(x == "sys_id" && JSUtil.notNil(obj[x])){

gs.log(sep + x + ":: " + obj[x]);

//Attachment Creator

var grSysAtt = new GlideRecord('sys_attachment');

grSysAtt.addQuery('table_sys_id', current.sys_id);

grSysAtt.query();

while (grSysAtt.next()){

gs.log(grSysAtt.table_sys_id + 'sys id of the record foound');

var sa = GlideSysAttachment();

var binData = sa.getBytes(grSysAtt);

var encData = GlideStringUtil.base64Encode(binData);

gs.log("Encoded data:" + encData);

var sm = new SOAPMessage('Test-Attachments', 'insert');

sm.setStringParameter('agent', 'AttachmentCreator');

sm.setStringParameter('topic', 'AttachmentCreator');

sm.setStringParameter('payload', encData);

sm.setStringParameter('name', grSysAtt.file_name+':'+grSysAtt.content_type);

sm.setStringParameter('source', grSysAtt.table_name+':'+obj[x]);

var response2 = sm.post();

}

logObj(obj[x], sep + "*" );

}

View solution in original post

abdul_qulatein · ‎01-07-2016

Hi Kris,

I tried your approach to no avail. Is this functionality still working for you or have you had to make changes post new release?

tony_barratt · ‎01-07-2016

Hi Abdul,

It may not be specifically relevant to your requirements but it maybe worth noting that there a cute REST attachment api available in Geneva

Attachment API

which is not subject to a Max of 5MB

AttachmentCreator SOAP Web Service - ServiceNow Wiki

..

6 FAQ

How many attachments can you send in one message
- Only one attachment per message
Is there size limit on the attachment in the message
- Attachments are limited to a maximum of 5MB.

Best Regards

Tony

abdul_qulatein · ‎01-24-2016

Thanks Tony, I have now implement this functionality.

Inactive_Use603 · ‎01-10-2016

this might help to understand the approach of sending files via Web Service ServiceNow Attachment Files via Web Service - YouTube