I'm attempting to establish a series of sequential approvals using the flow designer to enable multiple layers of approval for a single item in the catalog.
In the previous workflow system, I could incorporate numerous approval stages without altering the primary RITM (Requested Item) record. Subsequently, I could designate an approval or rejection based on the outcomes of these stages.
However, with the flow designer, once the initial approval is granted, the flow updates the approval status on the RITM to "Approved" and then reverts it to "Requested" upon generating the subsequent approval in the sequence. Despite attempting to remove the "Approval field" from the action configuration, this issue persists. This behavior is unacceptable as it leads to multiple updates for both "Approved" and "Requested" statuses on the RITM. Ideally, the RITM approval field should only be updated once all approvals in the sequence have been either approved or rejected.
How can we configure the flow designer to achieve the desired behavior?
I've come across a forum post addressing a similar issue, but unfortunately, the solutions provided in the replies haven't resolved the problem: https://community.servicenow.com/community?id=community_question&sys_id=00d918b1db63941011762183ca96...
Thanks.
