Server Build Request catalog Item

[rev3]

Hello Everyone,

                                                Task: I am trying to build a Server Build Request item in Catalog.

                                  My issue: It has a lot (whole lot) of variables and choices. On a user perspective seeing a whole lot of variables in just a single page of catalog item does not look nice.

          My Alternatives: Have a 4 different Items for New/Rebuild of VM & Physical Servers. But it still does not solve the issue.

Second Alternative: Make an order guide and ask the initial question like New/Rebuild for VM/Physical and then pull the respected item. This will also not work because the variables for                                                                       that particular item will still remain the same.

                My Question: Is there any other way to layout variables in 3 different pages or tabs on the content pane but will remain in the same catalog item.

Just like the below picture: This is taken from the Order guide example.

Any help is appreciated !!

-Rey

[Brad Tilton]

You might try utilizing containers and not showing the subsequent container until the first is filled out, or you could use a wizard which let's you use multiple pages.

http://wiki.servicenow.com/index.php?title=Wizards

[rev3]

Thank You Brad. I will work on your suggestion.

[Ishant Goyal1]

The only third option will be to use a UI Page in the catalog form but that will not provide you much ease of use.

I would recommend you to use the order guide and share the variable across the different catalog items and Order guide using the variable set so that you don't have to create them again and again.

[rev3]

Hi Ishant,

I can use variable set and add variables for the items. But order guide will still pull the catalog item and it will have long list of variables. Order guide works for ordering multiple items. It does not solve for the variable lists in that item.