Service Catalog and Catalog Item translation

[Roger Justice1]

Can
items in the Service Catalog be made multi-language so that the same item
appears in the users language?

[ashishgupta]

You need to have some plugins to be enabled, which will help you to translated the Out of box things.

I18N: Internationalization

I18N: Internationalization Translation helper

I18N: Knowledge Management Internationalization Plugin v2

I18N: German Translations (This plugin can be of your own wish in which language you want to translate)

For translating the Customised messages and texts you need to use Messages Table <sys_ui_message> and gs.Get Message(); functions.

Messages table can be accessed by System UI --> Messages.

[andrew_och]

Once you have installed the I18N plugin, if you want to, for example, provide a french name for Apple iPad 3 you would go to System Localization > Translated Text and create a new record as shown below:

When users set their language to French, then the catalog item will use the value you set (throughout the catalog and shopping cart).

[deepakgarg]

Hi Roger,

This might be helpful:

Language Internationalization - ServiceNow Wiki

Thanks,

Deepak.

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