Service portal and view rules

[Tim Grindlay]

I have a custom task form whose view is governed by view rules. If I want to force a specific view only in the service portal, can I do it only using view rules? 

[Utpal Dutta1 · Accepted solution]

Hey Tim,

You can refer to below mentioned blogs. In case if you need further assistance please let me know with your business requirement.

https://community.servicenow.com/community?id=community_question&sys_id=d35b0b21db9cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=63545a6bdbbe6700d6a102d5ca96...

If my answer helps then mark my answer Correct and Helpful.

Thanks and Regards:

Utpal Dutta

[Tim Grindlay]

Thank you. This is what I used from the links you provided:

(function overrideView(view, is_list) {
	
	//get URL details
	var url = gs.action.getGlideURI().getMap();

	//Determine if in portal view
	var isPortal = url.get('portal_id');
	
	//If user doesn't have itil or is on the portal use self-serve
	if(!gs.hasRole('itil') || isPortal);
		answer = 'self_serve';  // set the new view to answer

})(view, is_list);

[Utpal Dutta1]

Happy to help.

[Ankur Bawiskar]

Hi Tim,

Are you saying in view rule when it is portal always all users should have particular view and view rule should not execute; in the script section you can determine whether it is portal or native

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur