Service portal cannot see currency field in original currency

davidmcdonald
Kilo Guru

‎09-08-2019 06:52 PM

I'm having an issue where currency values in a list cannot be seen in a service portal list in the currency that they were entered as.

This is a problem because ServiceNow is converting the original value to the user's currency using the most recent conversion rate, and not the conversion rate of when the value was originally entered, which is inaccurate.

In the below examples, the values were entered as USD. When viewing them in the regular GUI, the option to click on the little globe is there to change it so they are displayed as they were entered (e.g. USD9.25). However in the Service Portal, they are converted to the user's locale currency (AUD13.53), and there is no option to make it display in the original currency.

Regular GUI list:

find_real_file.png

Service Portal list:

find_real_file.png

Any ideas on how to make currency fields display in the original currency in the service portal?

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3 REPLIES 3

Pratiksha Kalam
Kilo Sage

‎09-08-2019 08:21 PM

Hi,

Refer below link,

https://community.servicenow.com/community?id=community_blog&sys_id=f1bcea25dbd0dbc01dcaf3231f96193b 

 

If my answer is useful mark it as helpful and correct.

Regards,

Pratiksha

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davidmcdonald
Kilo Guru
In response to Pratiksha Kalam

‎09-08-2019 09:01 PM

Hi Pratiksha,

Unfortunately it doesn't look like that community article touches on how to get ServiceNow to display currency fields in their currency display value (instead of their reference or session display value).

Changing the user's locale to a specific currency is not an option, as the values used could be in any currency. They reflect how much the company paid for the asset and the currency that they paid in.

Any other ideas on what else could be done?

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