Service Portal - Export KB Article to PDF

[Imran Ali2]

Is there any way to export KB article to PDF in Service Portal? Or, has anyone developed SP widget to export article to PDF?

[Satyanarayana C]

Hi,

If you are ok to customise the widget, you will have to customise - Knowledge Article Content (sys_id=a47ea1cb0b9432004ce28ffe15673a5b) and add relevant UI action.

You can check how to add UI action from the form widget - (widget-form) (sys_id=fd1f4ec347730200ba13a5554ee490c0)

Thanks

[Priyanka SHIND2]

Hello,

You can create a custom widget wherein you can add a download button to download the article.

Please refer to the two links below and do a mix of that and modify your widget.

https://serviceportal.io/create-custom-action-buttons-service-portal/

https://community.servicenow.com/community?id=community_question&sys_id=93a7ee8cdb9823c454250b55ca961981

Please mark my answer correct/helpful if it helped you in any way.

Thank you

[lana5]

We have a similar requirement, did anyone manage to get it implemented?