Service Portal - Requested For on Checkout page

sunil_m_l10
Tera Expert

how to change the configuration on a catalog item/order guide's checkout page, where the requested for field should reflect the user we have selected on the order guide/catalog item form instead of the current logged in user

15 REPLIES 15

Hi @Ankur Bawiskar 
After clicking on Proceed to Checkout button. 
please refer the attached snapshot

@sunil_m_l10 

the link I shared talks about the Order Confirmation box and your screenshot is also for Order confirmation box

what's the difference?

Can you share the complete screenshot and this is for catalog item or order guide?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar 

It is not an order guide. If I add multiple items or a single item to the cart and proceed to checkout, the order confirmation page will pop up, but the requester field does not change

@sunil_m_l10 

what if there are multiple items? value from which item's variable you need to set?

I don't think it's a valid business requirement.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar 
yes if there are multiple items it is not required to change the requested for 
but if there is one item it should have work