ServiceNow email notifications sent in a wrong language - Istanbul

Mussie
ServiceNow Employee
ServiceNow Employee

Hi Guys,

I have enabled multiple languages in the client Istanbul instance I am working on. Even though the default language is English emails notifications are being sent in Portuguese. I know you can create send email notification in different languages based on the language set on the user's profile. But the problem I am having is emails are being sent in Portuguese for everyone.

Any thoughts?

Mussie

11 REPLIES 11

abdulrizwan
Kilo Expert

Hi Mussie,


check condition of email notification "when to send"


If email body is in Portuguese and condition is set as irrespective of Language, then it will fire notification for any user language.


a.PNG


Mussie
ServiceNow Employee
ServiceNow Employee

Hi Abdul, this is happening for all notifications and all of them don't have language field in the condition. The email notifications are sent in Portuguese regardless of the user's language preference.


Mussie


danzak
ServiceNow Employee
ServiceNow Employee

Individual notifications are designed to only be for one specific language. If you have 100 English notifications and want to add Portuguese support, you'll need to either duplicate all 100 of those notifications (and add conditions like Abdul mentioned) or add scripting logic. Scripting as a solution likely won't work if your notification has more than one recipient (one recipient might want Portuguese while the other English).



The "Preview Notification" button on a Notification is really helpful for this as it can tell you what users will be included or not without actually triggering the notification. You'll be able to see if your Portuguese notifications would be sent to an English user. Play around with conditions until the English users are no longer getting the notifications.



This community post is pretty useful for describing what to do with duplicating notifications:


Multi-lingual Email notifications/templates



You can also search google for a scripting approach. I came across a couple that seemed like they would likely work.


Mussie
ServiceNow Employee
ServiceNow Employee

Thanks Dan, appreciate the reply. But my issue is not specific to a certain notification. Pretty much all the notification are being sent out in Portuguese and I am fairly sure that this is a system bug but has got not to do with the language settings. I have already logged a HI ticket and waiting for the response. Will update the post with the fix suggested.


Mussie