Since we have the REQ/RITM/TASK structure in ServiceNow that prevents the end user who submitted a REQ/RITM to communicate with the task assignees out of the box, what is the best way to configure the Service Catalog to allow end users who submitted ...
Is the "Remove User from Group" Active Directory workflow activity available in Geneva? I see "Add User" but not Remove.
Hi.We are running an on-premise installation, and the automatic clone process is not supported for on-premise databases when the size is as large as ours.So to clone we follow a process described by ServiceNow where the whole database is restored at ...
Hey,I basically want some functionality that creates a random password of 8 characters usings a-z,A-Z, and 0-9. I was thinking of just having a UI page with a button and a text box with the output. I only need something as simple as that, unfortunate...
HI,When I click on submit order it is redirecting to com.glideapp.servicecatalog_checkout_view which is different from com.glideapp.servicecatalog_checkout_view_v2. In OOTB it is pointing to com.glideapp.servicecatalog_checkout_view_v2 where is the c...
Does anyone have ideas/experience on integrating VMware with SN to populate the CMDB. Discovery and Orchestration are not options at the moment. Are APIs available that we can leverage? Also, what are your thoughts on using the old school excel sprea...
Hi,I'm trying to find out how to add a new search source in the service portal.Example:Here you have "Knowledge base", "Service Catalog" and "Questions and answers".I'm trying to add a new table to search. Lets call it "u_table".I've tried to add it ...
is there a script or an out of the box for the Manager and knowledge base owner to approve the KB article before it can continue?my thoughts are as followed:this is for manager approval and i don't think is working.answer.push(current.request.request...
Hi Everyone,We have a problem, on Geneva version, when the end user submit "Incidents" the messages error showed "Page not Found" and "hel_thank_you.do?"Could you help me?
what is the difference between plugin and application ? how we can create plugins in servicenow ?
How do I create a link to a SharePoint-site from Knowledge Base?
Hi Guys,I have enabled email client by adding email_client=true to a form. However, I realized that some of the users are not able to view it the email client feature.Any body know why?Mussie
Hi All,I am currently using Fuji Version , I have a doubt on unhiding form fields.Recently I noticed that for some of the catalog item form No quantity,No cart,No order,No proceed checkout ,Omit Price in cart fields are missing but for other items ...
We'd like to clear out our CMDB in our staging/development instance. There are no records in this instance except testing records. Would it be appropriate to:1. Navigate to System Definition --> Tables2. Open the Configuration Item table3. Open t...
I'm trying to publish a report that I created on cmdb_software_instance table, but apparently, the users are not able to see the report even though I shared it with them. I figured out it's because the ACL has the "Required Role" setup for "itil" and...
