I have been tasked with creating a Metric on the Incident table that creates a Metric Instance when the Priority *changes from* a P5. Unfortunately, the Metric Script does not recognize previous.priority. Only current.priority. This is ran on the...
How do we disable breadcrumbs on catalog items? We have 2 separate catalogs so we do not want the breadcrumbs to be displayed.
I have a use case where I need to set a slush bucket of cmdb_ci_systems to a list based upon a filter.I seem to have succeeded in getting the filter to work and it populates the left bucket with the correct list of system.But I can't seem to get the ...
I have created a scripted REST API. However, any user from the third party application can query this endpoint and see any incidents regardless if they are "private" or not. I have tried using GlideRecordSecure, but it just comes back into the thir...
Hi,Within my change form I need to add a table, something like the below. Is this possible? and if so how can I do this?I have try to create text table but that just does not work. Your ideas and suggesstions are welcome.ThanksRiazHeader 1Header 2Hea...
Our system currently runs a lot of Java Batch jobs and we'd like the ability to track them in ServiceNow. We are currently building our CMDB and relationship systems in our instance and don't see a section to enter our SQL Server Integration Servic...
I wanted to ask everyone for their advise on a requirement I am working with and I wanted to know what the best practice/method of developing this fuctionality would be. Customer wants to have a field that will be used to display at form/list view ...
Hi everyone,We are now in Patch 4 of Helsinki in Service Portal and noticed the list of catalog items we have on the general Service Catalog page shows not only catalog items but forms, metrics, system applications et al. This is thus making our cata...
What things can be done with execution plan which can't be done with the workflows?What is the plus point of execution plan over workflow and vice-versa?Need Quick help.
If I were to open up a CI (lets say it's a webserver) in ServiceNow, go to the section where it lists associated cases for that CI, would I be able to click on those related cases (say they are Salesforce cases) and have Salesforce launch from Servic...
I was reviewing this video and presentation (https://community.servicenow.com/docs/DOC-3484) and saw that this company used locations/rooms as CIs to build relationships of assets to particular locations. Is this good practice or is there a better wa...
Hi,When tasks are closed complete and the requestor responds it seems the SLA kicks back in. This causes the 75% breach email notification to be triggered.I've checked the following two articles but they seem to be for incidents, wheras my question i...
I am creating a Catalog Item that requires 3 fields to be separated, but on the same line (First Name, Last Name, MI). I tried using containers as mentioned on the link below, however, the fields are not aligned when displayed. https://community....
Hi SNC family - I appreciate all of your recent help and ran across a new question. On my Requested Item form (RITM) there are variables such as location, category etc. I am not sure how to access these variables? I looked at Form Design and saw that...
I see the following lines of code in Server Script code of the widget. What are available values for the view variable in this code,var widgetParams = { table: data.table, fields: data.field_list, o: data.o, d: data.d, filter: data.filter, ...
