ServiceNow integration with IBM MQ

[Community Alums]

I am trying to integrate ServiceNow with IBM MQ system through Orchestration JMS activity.

However i am receiving error while creating the credentials itself.

I have tried with the initial Context factory as "com.ibm.mq.jms.MQQueueConnectionFactory". // provided by our IBM MQ team

Provider URL as "tcp://localhost:1414/SYSTEM.DEF.SVRCONN"  // localhost given the IP address of IBM MQ server.

But while testing the credential i am getting below error.

Error: Unable to connect to JMS destination: Cannot instantiate class: com.ibm.mq.jms.MQQueueConnectionFactory

Please let me know if anyone implemented this integration or any idea on what to be done to get the "credential connection success".

Please advise.

[Monali Patil]

Hi ziyadullal,

Please go through below link:

https://docs.microfocus.com/UCMDB/11.0/cp-docs/docs/eng/class_model/html/mqlocalqueue.html

If you find any response Mark answer as correct or helpful.

Thanks,

Monali Patil

Developer.

[martijnkruijt]

Hi Ziyadullal,

I have never tried this myself, but the error "Cannot instantiate class: com.ibm.mq.jms.MQQueueConnectionFactory" means that the VM is not able to instantiate the class, because it cannot find the definition of that class. Normally you fix this by adding a jar or zip to the classpath. Are you using a MID Server? You can add custom zips and jars to the classpath of the MID process. Here is a description how this can be done: http://www.john-james-andersen.com/blog/service-now/video-use-custom-jar-files-on-a-mid-server.html

I hope this helps,

Martijn Kruijt
Solution Consultant

[alexgg57]

Since that, do you guys have any progress with IBM MQ system integration?

We are really need to see if ServiceNow has anything new in that direction?

Thanks

[sarika9]

Do you know any reference material to follow for a beginner who just started to work on integration with JMS in servicenow?