Submitted Record Producer.

[traceymccaw]

Is there a way to view a users submitted record producer on the target table?  (Similar to how you can view a standard cat item in the Request Fulfilment process for ITSM).   I have a situation where we are looking to build out a large catalog of business services.  We're building these out as record producers that will point to a store bought app.  Whilst I need to ensure that some of the questions designed in the record producer map to fields on the target table(s), it's not necessary for all to be mapped as they're just providing information.  This would avoid us having to create lots of fields that don't add a huge amount of value.  We're trying to encourage our business to adopt the catalog builder, but unless we can unblock this hurdle, it's going to be very time intensive on my platform team to support them if we have to keep extending the table fields.  If there was a way to show the submitted record producer form on the target table form, it would cut down a huge amount of work.    Thoughts???

[Dan O Connor]

Hey Tracey,

If you make a Record Producer, where you create variables that are not mapped to fields, if you add a Variable formatter to the backend form, the submitted record producer should render in the variable formatter. 

This is a way by which you can create numerous record producers to a table, without having to create 1 to 1 field mappings. 

[Paul Curwen · Accepted solution]

In the base system (out-of-box), the Variable Editor is only available for the following tables:

Incident, Change, Request Item, and Service Catalog Task.

If you are using any other table do the following to create a formatter for your table: 

1. Navigate to System UI > Formatters.
2. Click Create New.
3. Provide the values for the formatter.
   

   • Name: Name you want to use e.g. Variable Editor

     Formatter: com_glideapp_questionset_default_question_editor

     Table: Select the table whose form you would like to make the formatter available for

     Type: Formatter

     Active: true

4. Click Submit.

Navigate to the form, personalize the form, and check that the Variable Editor appears. Note it will be called whatever name you used in the above step 3. 

If Helpful/Correct please mark as Helpful/Correct 

[MahmoudQand]

@Paul Curwen Wow Thank you for that answer, it solved.