Subscription Management - Problem Adding Subscribed Groups

[HP8]

Hi team. I couldn't find a solution anywhere on the community.

I have a group set up with the business_stakeholder role, however when I head over to Subscription Management and select Business Stakeholder, try to add a group, it only shows a popup showing 'recommended groups', but no groups appear and there is no way to manually add groups. Why is this?

[erickgomes]

Hi @HP8,

Try to use group_has_subscription table to assign it directly

Please mark my answer as the accepted solution and give a thumbs up if this worked

Regards

[RhettH]

This is exactly what I needed.  Thanks!!

[Karla Samaniego]

Thanks for your response; I added the group to the Subscription, but the user count wasn't updated. Is there any additional table or job that I need to change?

[erickgomes]

Please mark my answer as the accepted solution and give a thumbs up if this worked

[MateuszC]

I found the solution. When the relevant groups don’t appear as in your picture, you need to add the group manually in the group_has_subscription table.

After that, the group will show up in Subscribed Groups, but its members won’t be counted.
If you remove the group from Subscribed Groups in Subscription Management and then re-allocate it directly from Subscription Management, the group will appear correctly.