Suggestions Plugin for Service Portal

[anubhavkapoor76]

Hello,

How to enable the Plugin com.glide.search.suggestions  for "Suggestions" on search in Service Portal?

Is it done through Hi-Portal.

[sayali udgave]

Hi,

1. In the Filter Navigator, enter sys_properties.list.
2. To switch to search suggestions or type-ahead functionality:
   1. In the Name search column, enter glide.service_portal.search_as_you_type_behavior.
   2. On the System Property page, in the Value field, enter Suggestions to enable Search Suggestions, or Typeahead to enable type-ahead functionality. You can't enable both.
3. To turn on or off search suggestions globally:
   1. In the Name search column, enter glide.search.suggestions.enabled.
   2. In the Value field, double-click the value and select true to enable suggestions, or false to disable Search Suggestions globally

Hope this will help you.

Thanks

Sayali

[Apeksha Joshi]

Hi Anubhav ,

plugin is already activated for new instance .

Search Suggestions

com.glide.search.suggestions

Provides suggestions when you enter text in a search field.

Active for new instances. Upgraded instances adopt the previous setting.

or

follow these steps

1. In the Filter Navigator, enter sys_properties.list.
2. To switch to search suggestions or type-ahead functionality:
   1. In the Name search column, enter glide.service_portal.search_as_you_type_behavior.
   2. On the System Property page, in the Value field, enter Suggestions to enable Search Suggestions, or Typeahead to enable type-ahead functionality. You can't enable both.
3. To turn on or off search suggestions globally:
   1. In the Name search column, enter glide.search.suggestions.enabled.
   2. In the Value field, double-click the value and select true to enable suggestions, or false to disable Search Suggestions globally.    

mark as correct and helpful if it helps !

Regards,

Apeksha

[anubhavkapoor76]

Thanks for your reply apeksha. 

Mine is an upgraded one so not able to view the relevant properties.

[sayali udgave]

Hi,

Search Suggestions are available on new instances by default. On upgraded instances, Search Suggestions is enabled for Now Mobile and disabled for Service Portal by default.

The following system properties enable and disable search suggestions:

• glide.search.suggestions.enabled—Set it to true (default) to enable Search Suggestions, or set it to false to disable Search Suggestions everywhere.
• glide.service_portal.search_as_you_type_behavior—Select Suggestions or Typeahead functionality in the Service Portal.

On new instances, the first parameter is set to true and the second is set to Suggestions. In upgraded instances, the parameters are set to whatever was previously enabled.

Hope this will help you

Thanks

Sayali