Table not found in flow designer 'sc_req_item'

[TiffanyL]

I need to create a flow designer that counts down after a specific RITM item has been closed (where active is false). The count down time is defined by a variable inside the corresponding RITM and will vary.

Where I attempt to trigger the flow off the table it cannot be found. Only the request table is an option and that will not work because the variable isn't stored in the request.

Are there alternatives to meet the business need? I'd prefer to not add wait to the RITM workflow as the customer should be alerted the REQ has been completed and the follow up mitigation items should be hidden.

[Kieran Anson · Accepted solution]

Hi Tiffany,

Are you able to attach some images of your issue? I've tested based on your explanation and having no issue.

Flow:

Set "Time" to the duration before closing.

Flow waits the provided amount of time

[TiffanyL]

Instead of triggering 'Service Catalog', I had selected Updated and where you attempt to define table, sc_req_item it didn't exist. Thanks so much for pointing me in the correct direction and providing great screenshot for usage!

[Kieran Anson]

Ah, I've made that mistake a few times...and I think I'll continue to do it >.<

Glad it's sorted!

[TiffanyL]

So is this going to trigger for every RITM in my instance? I'm not seeing any trigger options that allows me to define for only this one particular RITM and begin where it is closed.....

Or am I suppose to update the RITM workflow to include kicking off this flow designer as part of the close?