Tracking an increase to View Count over time

[jeffblancato]

Hi all,

I'm looking for a way to identify articles having a noteworthy increase in View Count (or which had a noteworthy increase over a given period of time). Right now, the best I can come up with is a scheduled report to give a me point-in-time snapshot of articles with the highest View Counts... I could always take those snapshots and somehow plot them over time using Google Sheets, Excel, Tableau, etc., but ideally, I'd like a way to do that within ServiceNow itself.

Is this possible to accomplish this within the Reports application? We're on Fuji (soon to be Geneva).

If this isn't possible via Reports, any chance Performance Analytics (which we don't own) would meet this need?

Thanks - -

Jeff

[Michael Ritchie · Accepted solution]

Performance Analytics can definitely do this and it provides many more visualization options and the ability to breakdown the data. I would definitely suggest looking into this. You can enable this in your dev instance for testing.

As as articles are viewed, a kb_use record is created noting the users, article, and date the article was viewed. These records are what a business rule uses to update the use count. You could create a trend or pivot table report on this table.  

[jeffblancato]

Great - thanks michael.ritchie.

Should I that to mean in turn that what I'm after is not possible in Reports?

[Michael Ritchie]

You can create reports on the kb_use table without Performance Analytics.   As mentioned a trend or pivot table report may suit your requirement.

[Charletta]

Is there a way to get the same results without Performance Analytics?