UI policy not working for read only option

[Arpit Ahlawat3]

UI policy set up manually for configuration item field in incident not working due to multiple policies running on the configuration item field ,How i can resolve it? I am new to ServiceNow

[Allen Andreas]

Hello,

You would want to ultimately review all those UI Policies and see if you can consolidate them and not have so many. We don't know the specifics of your situation, but that's what I would recommend.

That allows you to have a cleaner process, otherwise, you could evaluate using a client script instead.

Most likely a field doesn't become "read-only" if there is also active situations where the field is "mandatory"...so in client script you'd want to set false to the mandatory setting and then set true to the readonly.

g_form.setMandatory('field_name', false);
g_form.setReadOnly('field_name', true);

But again, ultimately, you'd want to clean up the UI Policies if you can...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas · Accepted solution]

Hi,

I just wanted to check-in on this and see how you're doing.

If my reply above helped answer or guide you correctly, please mark it as Helpful & Correct.

Thank you!