Unable to access my navpage.do

Gregory Hunt · ‎03-28-2022

Hello, I'm unable to access my instance at https://dev82749.service-now.com/navpage.do as the page redirects to https://dev82749.service-now.com/now/appenginestudio/home.

How do I keep the instance on the navpage and prevent the redirect?

Raghu Ram Y · ‎03-28-2022

Hi,

Step 1: Login to "developer.servicenow.com"

Step 2: In the TOP Right click on your profile, then check what is the role having under "USER ROLE"..

I think you might having "APP Engine Creator role"

Step 3: if so, then click on "change user role" and select as "admin" then try to login..it works..

Attached screenshot for your reference...check.

View solution in original post

sachin_namjoshi · ‎03-28-2022

Did you try https://dev82749.service-now.com/login.do ?

Regards,

Sachin

Gregory Hunt · ‎03-28-2022

Yes, I tried that. It is still redirecting.

Raghu Ram Y · ‎03-28-2022

Hi,

Step 1: Login to "developer.servicenow.com"

Step 2: In the TOP Right click on your profile, then check what is the role having under "USER ROLE"..

I think you might having "APP Engine Creator role"

Step 3: if so, then click on "change user role" and select as "admin" then try to login..it works..

Attached screenshot for your reference...check.

Gregory Hunt · ‎03-28-2022

That was it. Thank you.