Unable to retrieve update set after upgrade to Paris

[Kristina Bedwar]

I just upgraded to Paris and I am trying to retrieve an update set from DEV to PROD and I'm getting the following error.

Retrieving update sets updated after 2020-11-28 from DEV (https://instancedev.service-now.com)

Failed at 100%

Authentication to remote instance failed. Error reported was "Method failed: (https://instancedev.service-now.com/sys_update_set.do?SOAP&displayvalue=all&redirectSupported=true)HTTP/1.1 401 Unauthorized with code: 401". Check saved username and password

I checked DEV and PROD and the account being used to retrieve update sets was no longer in the users list so I recreated them in both instances and set them both with the admin role. Tried again and still no luck.

When I test the connection I am getting Connection OK.

[abhijitkhewale]

Error code is showing 401 -unauthorized possibly username and password related error. You can also check roles assigned.

[Kristina Bedwar]

Thanks @abhijitkhewale   .... On my original post I said that I had checked the account and password so I'm not sure why it's not letting me retrieve them.

[abhijitkhewale]

Below link might help :

Local Account Authentication Failure - IT Service Management - Question - ServiceNow Community

[Kristina Bedwar]

Thanks again @abhijitkhewale . I found that one as well. I ensured the company listed on the user record was active and both instances are on the same version, confirmed through HI