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Unable to retrieve update set after upgrade to Paris

Kristina Bedwar
Kilo Contributor

‎02-25-2021 04:25 PM

I just upgraded to Paris and I am trying to retrieve an update set from DEV to PROD and I'm getting the following error.

Retrieving update sets updated after 2020-11-28 from DEV (https://instancedev.service-now.com)
Failed at 100%
 
Authentication to remote instance failed. Error reported was "Method failed: (https://instancedev.service-now.com/sys_update_set.do?SOAP&displayvalue=all&redirectSupported=true)HTTP/1.1 401 Unauthorized with code: 401". Check saved username and password
 
find_real_file.png
 
I checked DEV and PROD and the account being used to retrieve update sets was no longer in the users list so I recreated them in both instances and set them both with the admin role. Tried again and still no luck.
 
When I test the connection I am getting Connection OK.
 
 
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6 REPLIES 6

Harsh Vardhan
Giga Patron

‎02-25-2021 05:35 PM

Can you please confirm, Have you tried to login with that new user id and pass on your instance ? 

Also can you try to give security_admin role as well. 

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Kristina Bedwar
Kilo Contributor
In response to Harsh Vardhan

‎02-25-2021 06:23 PM

Thank you @Harshvardhan ... I logged in with local accounts on both instances and get the same result.  Unfortunately, I have not been given security admin so cannot grant it to the local accounts. Any other suggestions?

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