Unable to see all options in the subcategory dropdown

garytlawson
Tera Contributor

Hey guys, I'm working on building a condition that includes several categories and subcategories but when I select the subcategory dropdown I only see up to the letter O. I believe there is a setting that's not correct and it's displaying all variables in my environment. I've attached several pictures of what I see when building the condition and am wondering if there is a way to filter out all non-subcategory data.

 

Any help is appreciated thanks in advance!

11 REPLIES 11

and what in your case?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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That's an image from my instance. In addition I checked the dictionary definition of Subcategory and it's dependent on category on that page as well.

Please check all Sub cat values are active = True. Share that screenshot too. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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I've blacked out irrelevant information but I am seeing inactive subcategories.image.png

It should be inactive = False

LearnNGrowAtul_0-1705689252504.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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