Unable to see all options in the subcategory dropdown
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‎01-17-2024 01:32 PM
Hey guys, I'm working on building a condition that includes several categories and subcategories but when I select the subcategory dropdown I only see up to the letter O. I believe there is a setting that's not correct and it's displaying all variables in my environment. I've attached several pictures of what I see when building the condition and am wondering if there is a way to filter out all non-subcategory data.
Any help is appreciated thanks in advance!
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‎01-18-2024 10:25 AM
and what in your case?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎01-18-2024 10:30 AM
That's an image from my instance. In addition I checked the dictionary definition of Subcategory and it's dependent on category on that page as well.
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‎01-19-2024 05:48 AM
Please check all Sub cat values are active = True. Share that screenshot too.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎01-19-2024 05:55 AM
I've blacked out irrelevant information but I am seeing inactive subcategories.
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‎01-19-2024 10:34 AM
It should be inactive = False
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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