Update All or Update Selected Limit?
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‎05-30-2017 05:45 AM
Is there any limit that can be configured for Update All or Update Selected context menus? On our istanbul-09-23-2016__patch3-hotfix0a-03-17-2017 instance, if I selected more than 200 records, the Update All or Update Selected option just show a blank page.
Thanks
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‎05-30-2017 05:50 AM
Hi Ajay,
I haven't heard of a limit on this, but it wouldn't surprise me that there may be one. Updating 200 records from a list may pose a performance issue after a certain time. FYI - it's bad practice to display more than 100 records on a list (performance reasons.)
Personally, if I have to update more than about 10 records, I start to look at doing it via script.
Q: What is the use case for updating >200 records from a list?
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‎05-30-2017 05:53 AM
This client is monitoring secuiry events across for multiple customers and generating cases from these events. Their customers want to see the history for all the cases. Agent needs to mass close/update the selected cases as needed. Sometimes there are more than 5000 cases created.
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‎05-30-2017 06:04 AM
Have you tried creating your own UI action (say a list UI action) to do something similar (e.g. set a value like active=false)? It wouldn't provide you with the ability to input text, for example comments, but it would allow you to select as many records as you need and set those values.
http://wiki.servicenow.com/index.php?title=UI_Actions
